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ServiceNow deepens Anthropic tie & wins airline deal
Customer Relationship Management

ServiceNow deepens Anthropic tie & wins airline deal

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 30th Jan 2026
New book urges leaders to put AI accountability first
Risk & Compliance

New book urges leaders to put AI accountability first

Kay Firth-Butterfield's new book urges senior leaders to treat AI governance and accountability as core duties, not afterthoughts.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026
Persistent revenue grows as AI, cloud deals accelerate
Customer Relationship Management

Persistent revenue grows as AI, cloud deals accelerate

Persistent lifts quarterly revenue 17.3% year-on-year to USD $422.5 million as accelerating AI and cloud deals drive larger client wins.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 22nd Jan 2026
ServiceNow deepens OpenAI pact to power voice-first AI
Digital Transformation

ServiceNow deepens OpenAI pact to power voice-first AI

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

By Mark Tarre • 4 min read • Wed, 21st Jan 2026
eflow posts 23% client growth & 56 new deployments
Software-as-a-Service

eflow posts 23% client growth & 56 new deployments

eflow posts 23% client growth and 56 new deployments in 2025 as demand for AI-driven, explainable trade surveillance tools accelerates.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 21st Jan 2026
SEON posts rapid growth & raises USD $80m Series C
Software-as-a-Service

SEON posts rapid growth & raises USD $80m Series C

SEON posts over 80% ARR growth, boosts API usage 250% and secures USD $80 million Series C to scale AI-powered fraud and AML platform.

By Karen Joy Bacudo • 4 min read • Fri, 16th Jan 2026
Team Cymru & Filigran integrate Pure Signal with OpenCTI
Firewalls

Team Cymru & Filigran integrate Pure Signal with OpenCTI

Team Cymru and Filigran link Pure Signal and Scout with OpenCTI to enrich threat investigations, automate hunts and deepen global context.

By Mark Tarre • 3 min read • Fri, 16th Jan 2026
Contrast links ADR with Datadog SIEM to cut alert noise
Firewalls

Contrast links ADR with Datadog SIEM to cut alert noise

Contrast plugs its ADR into Datadog Cloud SIEM, streaming verified runtime attack data to slash alert noise and speed SecOps response.

By Shannon Williams • 4 min read • Wed, 17th Dec 2025
UiPath & Talkdesk unite agentic AI for healthcare CX
Unified Communications

UiPath & Talkdesk unite agentic AI for healthcare CX

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

By Catherine Knowles • 4 min read • Thu, 11th Dec 2025

Stories from Other Regions

Case management stories

Opus 2 unveils AI Assist tools in winter platform release
Digital Transformation

Opus 2 unveils AI Assist tools in winter platform release

Opus 2's winter release debuts AI Assist tools from its Uncover deal, promising faster, integrated workflows for litigation teams.

By Kaleah Salmon • 4 min read • Thu, 22nd Jan 2026
AI to manage 41% of Singapore customer service by 2027
Digital Transformation

AI to manage 41% of Singapore customer service by 2027

AI is set to manage 41% of Singapore's customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.

By Shannon Williams • 4 min read • Tue, 13th Jan 2026
OSINT investigators battle data glut & scarcity with AI
Data Analytics

OSINT investigators battle data glut & scarcity with AI

OSINT investigators say data is now both their biggest barrier and opportunity, turning to AI to tame overload and plug critical gaps.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
Atturra, Comtrac partner on AI-driven investigation tools
Document Management

Atturra, Comtrac partner on AI-driven investigation tools

Atturra teams with Comtrac to roll out AI-powered investigation tools for Australian law enforcement and regulators via a single service channel.

By Melvin Hipolito • 4 min read • Thu, 11th Dec 2025
New Zealand Police cuts case times to hours with automation
Data Analytics

New Zealand Police cuts case times to hours with automation

New Zealand Police has cut case processing times from two weeks to under four hours using Appian's automation platform, enhancing efficiency and service.

By Sean Mitchell • 3 min read • Tue, 2nd Dec 2025
How AI is reshaping the war for legal talent
Data Privacy

How AI is reshaping the war for legal talent

AI and digital skills are now essential in UK law firms, transforming recruitment as firms seek talent to navigate technology-driven legal services.

By James Hull • 5 min read • Wed, 19th Nov 2025
Dubai arbitration centre launches DANA digital platform for cases
Digital Transformation

Dubai arbitration centre launches DANA digital platform for cases

Dubai International Arbitration Centre launches DANA digital platform to streamline case management and enhance transparency in dispute resolution from January 2026.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Clue Software launches AI tools to boost investigative efficiency
Advanced Persistent Threat Protection

Clue Software launches AI tools to boost investigative efficiency

Clue Software has launched new AI tools designed to enhance investigative efficiency by accelerating intelligence processing and improving threat detection.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025