Case management stories
Customers will now see Klippa’s document processing tools folded into Doxis, with the Dutch AI software brand retired after its 2025 acquisition.
Administrative tasks are still eating into law firm margins, with North American practices facing the sharpest pressure from fragmented systems and manual work.
Banks could speed compliance checks and loan approvals as the new software automates alerts and underwriting while keeping audit trails intact.
Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
UK legal professionals emerge as global AI leaders, with 62% regular users and strong training seen as key to boosting profitability.
WorkFusion's AI agent Tara has been named AML Solution of the Year by FinTech Breakthrough for streamlining sanctions screening workloads.
Simbian unveils an AI-driven cyber security platform uniting offence and defence via a shared Context Lake to speed, link and automate response.
Secure.com warns SOCs face rising risk from clunky workflows and alert overload, urging 'human-first' design and greater automation.
Graylog launches explainable AI, automation and chat-style queries to cut alert noise and halve investigation time for lean security teams.
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Unlimited and Themis launch Complaints AI to help banks automate complaint analysis, spot emerging risks and meet tightening regulation.
Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.
Irish tech exports to Australia and New Zealand have surged nearly 60% in five years, with Enterprise Ireland backing rapid sector growth.
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
Federal agencies could cut printing and mailing delays as S-Docs brings card-based identity checks into Salesforce signing workflows.
ComplyCube launches real-time device, phone and email checks to help firms spot online fraud earlier without slowing genuine customers.
A paranoid posture and heavy automation promise to transform SOCs, cutting dwell times and exposing stealthy attacks at unprecedented scale.
Seekr and GDIT team up to deliver secure, explainable agentic AI platforms for sensitive government operations across cloud and edge.
Bell and Coveo are teaming up to offer a sovereign, Canada-based AI stack aimed at government and regulated data-sensitive sectors.