Business strategy stories - Page 5

E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.

Emirates has partnered with OpenAI to integrate AI, including ChatGPT Enterprise, across its operations, enhancing services and staff training in aviation.

Portal26 unveils GenAI Licence Intelligence module, helping firms oversee AI software licences, control costs, and maximise investment returns.

Indian firms are boosting cybersecurity budgets, prioritising AI and cloud security amid rising cyber risks and costly breaches, PwC survey finds.

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

Rackspace Technology appoints Lata Varghese and Phani Kishore Burre as Senior VPs to boost AI, cloud services and business transformation efforts.

Hexaware Technologies appoints Aditya Jayaraman as India Country Head to lead growth and technology transformation across enterprises and global centres.

Research teams not using AI risk losing influence, with AI-powered insights driving 72% of teams to increased demand and budget, Qualtrics finds.

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

New Relic has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.

Conviva has been recognised as a Visionary in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, highlighting its innovative analytics platform.

PagerDuty appoints Callum Eade as VP of APAC Sales to drive growth after the region's strongest quarterly performance in over three years.

Saviynt has launched AI-powered tools to simplify identity management, securing applications and governing human and non-human identities in enterprises.

APIContext has named Lelah Manz as Chair to drive its global growth and expand its platform in the rapidly evolving API monitoring and resilience market.

Pete Harteveld becomes Exabeam CEO as the cybersecurity firm reports double-digit quarterly and yearly bookings growth under new leadership.

Most executives see their customer experience strategies as failing and say cultural and organisational barriers hinder AI use in transforming customer relationships.

Pax8 has appointed Tom Gavin as Chief Marketing and Communications Officer to lead global marketing and advance its AI and managed intelligence initiatives.

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

ADMARES uses Siemens Xcelerator to mass-produce smart, eco-friendly homes, cutting emissions by 75% and waste by 80% with automated modular design.

Quantum computing's rise promises breakthroughs but threatens current encryption, urging urgent adoption of post-quantum security by businesses worldwide.