Genesys stories - Page 3
Genesys rebrands SaaS solution, puts greater focus on cloud offering
Thu, 16th Jan 2020
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Genesys has rebranded PureCloud to Genesys Cloud, emphasising a deeper shift towards providing comprehensive cloud solutions and Experience as a Service.
People, AI or chatbots: ANZ consumers don’t differentiate with customer service
Wed, 11th Dec 2019
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A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
Do ANZ companies care about AI ethics as much as they should?
Tue, 10th Sep 2019
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A new study by Genesys reveals that while 80% of ANZ employers plan to integrate AI, over half lack written policies on its ethical use, raising concerns.
Kiwi employees embracing a future of AI
Fri, 16th Aug 2019
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A multinational survey by Genesys reveals New Zealand employees lead in embracing AI in the workplace, showcasing unparalleled confidence and ethical trust.
ANZ employees open to next-gen tech in the workplace
Wed, 24th Jul 2019
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45% of Australians and 49% of New Zealanders appreciated specific tools such as AI and bots, because they believe it enables them to focus on other things.
Contact centre market to see 14.6% CAGR over next five years
Fri, 12th Jul 2019
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The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
Gartner: CRM makes up 1/4 of global enterprise software spend
Wed, 19th Jun 2019
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Worldwide enterprise application software revenue totalled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of $172.1 billion.
ISPs take top honours at Genesys partner awards
Thu, 28th Mar 2019
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NZ's Spark was named the Australia/New Zealand Partner of the Year, while Telstra took the top honour for APAC.
How companies deploy AI to enhance the customer journey
Mon, 11th Mar 2019
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Customer-centric brands using advanced AI benefit from increased efficiency, loyalty, and revenue, according to a report sponsored by Genesys.
Why 87% of APAC SMBs are moving to the cloud
Wed, 27th Feb 2019
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A Genesys report reveals 87% of APAC SMBs plan to shift to the cloud within five years to optimise the customer journey and tackle legacy challenges.
Genesys PureCloud generates triple-digit revenue growth year on year
Tue, 11th Dec 2018
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Genesys PureCloud posted remarkable growth, doubling revenue in Australia and New Zealand year-on-year and securing over 500 global customers.
A new AI-powered routing engine creates predictive customer experiences
Fri, 4th May 2018
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Genesys unveils its AI-driven Predictive Routing engine at CX18, promising enhanced customer experiences, higher efficiency, and reduced costs for businesses.
Genesys acquires Altocloud to bolster CX capabilities
Thu, 1st Mar 2018
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With this acquisition, Genesys increases its capability to engage and intervene in a customer’s journey at the right moment to drive a desired action.
Genesys appoints Tony Winterbottom to lead its government division
Fri, 12th Jan 2018
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The former Teradata executive will help the customer experience provider grow its presence within the ANZ public sector.
Survey shows companies with best tech also have best customer experience
Thu, 12th Oct 2017
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A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
Gartner labels Genesys the leading vendor for contact centre infrastructure
Wed, 24th May 2017
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Genesys has been deemed a Leader in the Gartner 2017 Magic Quadrant for Contact Centre Infrastructure, Worldwide.
New product integration from Genesys to benefit cloud users - and partners
Thu, 18th May 2017
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Genesys and its global partners will resell eMite dashboards and analytics for the PureCloud by Genesys solution as a bundled offering.
Christchurch's Ravensdown ramps up CX with new digital approach
Fri, 12th May 2017
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Ravensdown embraces digital transformation for competitive edge in agricultural market, partnering with Genesys for end-to-end solutions.
Help needed to convince local businesses of value of IoT for CX
Mon, 20th Mar 2017
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Technology providers will be crucial in helping businesses embrace IoT to improve customer experience, with a new report showing ANZ adoption lagging.
Genesys APAC Partner Conference – Dimension Data on top
Thu, 16th Mar 2017
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awards
Genesys recently recognised its top performing partners at its annual APAC Partner conference - here are this year's award recipients.