Genesys stories - Page 2
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Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
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Genesys G-Summit South Asia 2021: Taking CX to the next level
Mon, 16th Aug 2021
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Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.
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Genesys integrates AI into the Cloud CX contact centre platform
Thu, 12th Aug 2021
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Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.
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Verizon adds Genesys Cloud to CX and contact centre portfolio
Thu, 25th Feb 2021
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Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
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COVID-19: ANZ businesses unprepared in business continuity planning
Thu, 14th Jan 2021
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Australian and New Zealand organizations were underprepared for the scale of the pandemic, according to a study by Genesys.
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Genesys ‘Leader’ in Magic Quadrant for contact centre-aaS
Thu, 12th Nov 2020
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Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
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Genesys to deliver full EPOS product portfolio
Thu, 5th Nov 2020
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Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.
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New report uncovers opportunities and challenges for ANZ businesses
Tue, 3rd Nov 2020
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Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.
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Genesys: is ANZ ready for customer experience post-pandemic?
Tue, 3rd Nov 2020
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The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
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Genesys and Adobe partner up to deliver CX integration
Fri, 28th Aug 2020
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Genesys partners with Adobe to break down siloes between marketing and service, aiming to provide more personalised customer engagement.
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Genesys launches multi-cloud architecture for contact centres
Wed, 19th Aug 2020
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Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
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Genesys recognises leaders in customer experience with latest awards
Wed, 5th Aug 2020
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Genesys has recognized trailblazing businesses in the ANZ region for their exceptional customer experiences. Winners include Homecare Medical and Microsoft.
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Genesys announces native integration with Microsoft Teams
Wed, 22nd Jul 2020
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Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.
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Banks, government and health providers 'most trusted' with personal data
Wed, 22nd Jul 2020
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Australians and New Zealanders trust banks, government agencies, and healthcare providers the most with their personal data, Genesys research reveals.
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Kiwis and Aussies among most concerned globally about data privacy
Mon, 29th Jun 2020
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New research from Genesys finds the two neighbours value their data privacy more than other regions - but, as always, there are key differences of opinions too.
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Businesses must understand the link between empathy and personalisation
Mon, 1st Jun 2020
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A Genesys survey reveals a key relationship between empathy and personalisation in customer service, highlighting gaps where businesses can improve.
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Genesys releases Rapid Response to support businesses during COVID-19
Tue, 7th Apr 2020
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Genesys has launched Rapid Response, granting businesses access to its cloud services in 48 hours, easing remote transitions during COVID-19.
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Genesys awards QPC APAC Partner of the Year 2019
Thu, 26th Mar 2020
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Genesys makes contact centre software free for 90 days and QPC offers free services to support implementation to help customers transition to remote.
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Microsoft and Genesys partnership expanded to deliver new cloud service
Tue, 28th Jan 2020
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Microsoft and Genesys expand partnership to launch Genesys Engage on Microsoft Azure, promising enhanced customer experience, security, and business agility.
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Genesys promotes two senior executives in APAC
Tue, 21st Jan 2020
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Genesys has promoted its former Australia and New Zealand (ANZ) vice president to the new role of senior vice president of Asia Pacific.