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Customer retention Stories - Page 3

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Customer retention stories

Telcos reshape music streaming for local audiences
Customer Experience

Telcos reshape music streaming for local audiences

Local telco-backed services are gaining ground by tapping billing rails and cultural fit, reshaping how paid streaming grows in MENA and beyond.

By Con Raso • 5 min read • Last month
Blackhawk launches digital wallet for unified stored value
Crypto

Blackhawk launches digital wallet for unified stored value

Retailers can now keep refunds, rewards and gift cards in one balance, reducing friction for shoppers and fees for brands.

By Karen Joy Bacudo • 4 min read • Last month
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud
Customer Relationship Management

Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud

Real-time risk scores are now guiding Rue Gilt Groupe agents on refunds and reroutes, as online retailers battle growing service-channel fraud.

By Sean Mitchell • 4 min read • Last month
Trustifi adds AI video training for MSP phishing drills
Data Protection

Trustifi adds AI video training for MSP phishing drills

The new tool lets providers turn real phishing emails into branded training videos, helping staff learn from attacks they have actually seen.

By Catherine Knowles • 3 min read • Last month
Backbase, Ninth Wave unlock ERP banking connections
Disaster Recovery

Backbase, Ninth Wave unlock ERP banking connections

Banks could cut manual treasury work for business clients as the new link feeds ERP and accounting data straight into banking systems.

By Karen Joy Bacudo • 4 min read • Last month
Prophet guide tackles marketers' measurement blind spots
Data Analytics

Prophet guide tackles marketers' measurement blind spots

Marketers under pressure to prove commercial impact get a new toolkit as Prophet says attribution dashboards miss much of brand activity’s effect.

By Catherine Knowles • 4 min read • Last month
Gigabyte bundles Surfshark One with AI laptops in ANZ
Software-as-a-Service

Gigabyte bundles Surfshark One with AI laptops in ANZ

Buyers in Australia and New Zealand will get a year of Surfshark One on selected Gigabyte notebooks, adding security value worth more than AUD $170.

By Sean Mitchell • 3 min read • Last month
Nearly 18% of marketing emails miss inboxes, study finds
Customer Experience

Nearly 18% of marketing emails miss inboxes, study finds

Businesses risk losing nearly a fifth of email ROI as weak deliverability and patchy measurement blunt returns, according to new research.

By Joseph Gabriel Lagonsin • 4 min read • Last month
LoyaltyLion returns with Loyalty Connect retention event
Customer Experience

LoyaltyLion returns with Loyalty Connect retention event

Retailers are under pressure to cut acquisition costs as the two-day online event examines how loyalty schemes can boost repeat purchases and margins.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Customer retention stories

Revolut launches AI assistant as banks shift to chat
Data Protection

Revolut launches AI assistant as banks shift to chat

Customers can now freeze cards or check spending by text or voice, as Revolut joins banks racing to make finance apps conversational.

By Karen Joy Bacudo • 4 min read • Last month
New Sydney Catalyst conference backs MSP peer lessons
Customer Experience

New Sydney Catalyst conference backs MSP peer lessons

All ticket sales will support charity as the Sydney event aims to give managed service providers practical lessons instead of vendor pitches.

By Mark Tarre • 4 min read • Last month
Maestra posts USD $833,000 in new ARR on demand shift
Data Analytics

Maestra posts USD $833,000 in new ARR on demand shift

Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.

By Karen Joy Bacudo • 3 min read • Last month
Redsquid buys Partnership Education in biggest deal
Customer Experience

Redsquid buys Partnership Education in biggest deal

The deal gives Redsquid nearly 80 more staff and more than GBP £8 million in revenue as it deepens its UK education technology push.

By Mark Tarre • 3 min read • Last month
Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Last month
Quickfire Digital named Shopify Platinum partner in Norwich
Digital Transformation

Quickfire Digital named Shopify Platinum partner in Norwich

The Norwich agency will gain closer access to Shopify support and planning after becoming one of just 15 UK Platinum partners.

By Sofiah Nichole Salivio • 4 min read • Last month
Atis app launch adds loyalty and direct ordering channel
Digital Transformation

Atis app launch adds loyalty and direct ordering channel

Half of atis orders are already digital, and its first app will let customers collect points, skip queues and pre-order bowls.

By Sean Mitchell • 4 min read • Last month
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Software-as-a-Service

Webtrends Optimize appoints Samantha Bessant as Customer Success Director

Customer delivery will be central as the British software firm scales its client operations after a 41% rise in new accounts last year.

By Mark Tarre • 3 min read • Last month
CloudClevr revives acquisition strategy after integration
Customer Experience

CloudClevr revives acquisition strategy after integration

After 18 months of integration, the UK managed service provider says improved recurring revenue and retention leave it primed for fresh deals.

By Joseph Gabriel Lagonsin • 3 min read • Last month