Customer retention stories
The hire underscores how support quality can sway renewals and growth as cyber buyers demand help with deployment and integration.
ShopBack users could soon get easier access to travel connectivity and local mobile plans as Gigs tests its expansion in Asia.
Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.
Stronger demand for cloud data tools lifted AvePoint’s first-quarter revenue 26% and prompted the company to raise its full-year ARR outlook.
Brands can now trigger live customer responses as Amperity ties AI assistants to identity-resolved data, abandoned baskets and website personalisation.
Cybersecurity buyers facing tighter regulation and rising attack risk may see faster go-to-market execution as Bitdefender puts Frank Koelmel in charge of global revenue strategy.
Travel platforms could lift conversion and personalisation as TravelOne adds real-time behavioural signals to systems built on booking history.
The enlarged group expects revenue to almost double to EUR €10 million by end-2026, after adding 1,750 SME customers and a Waterford base.
The cash will fund ZyG OS as online merchants seek AI systems to cut acquisition costs, unify data and scale faster.
High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.
Existing mobile customers in Ireland can now add fibre broadband for EUR €29.99 a month, with no long contract or mid-term price rises.
The subscription drinks group is broadening into coffee while relying on Europa Warehouse to handle sharp demand spikes across its clubs.
Banks could lift deposits faster as the new software helps small firms move payroll, income and payments to fresh accounts within days.
Predictable income is emerging as MSPs bundle hosting with support, backups and security to reduce churn and lift margins.
Judges cited measurable gains in shopper activity and sales as Constructor won a second straight Retail Company of the Year award.
Existing loyalty customers can now change reward rules in hours, as the revamped platform adds self-service tools and live performance data.
Tech firms face refund-system upgrades and tighter cancellation rules as the UK delays its new subscription regime until Spring 2027.
Partners gain access to a wider fibre footprint and revised commissions as Vocus folds TPG’s enterprise assets into its channel strategy.
Small businesses can stretch tight budgets further as email, design and analytics platforms help them attract customers and cut manual work.
Rising AI-driven phishing is forcing cyber security vendors to bolster defences, as Abnormal AI adds senior leaders in product, customer success and legal.