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Customer retention Stories - Page 19

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Customer retention stories

David Phillips joins SmartBear as SVP to boost customer success
Customer Experience

David Phillips joins SmartBear as SVP to boost customer success

SmartBear appoints David Phillips as SVP of Customer Retention and Technical Sales Engineering, leveraging his two decades of customer-focused experience from 3Play Media.

By Imee Dequito • 3 min read • Fri, 27th Sep 2024
Snowflake introduces AI Data Cloud tailored for travel industry
Unified Communications

Snowflake introduces AI Data Cloud tailored for travel industry

Snowflake launches AI Data Cloud tailored for travel and hospitality, aiming to enhance operations and customer experiences through advanced data and AI integration.

By Sean Mitchell • 3 min read • Thu, 26th Sep 2024
Progress to acquire ShareFile from Cloud Software for $875m
Unified Communications

Progress to acquire ShareFile from Cloud Software for $875m

Progress to acquire ShareFile from Cloud Software Group for $875 million, enhancing its AI-powered collaboration services. Deal to close by 30 Nov 2024.

By Catherine Knowles • 3 min read • Tue, 10th Sep 2024
The alignment of CMO and CTO goals in the new era of data collaboration
Data Protection

The alignment of CMO and CTO goals in the new era of data collaboration

In the post-digital age, aligning CMO and CTO goals through Data Clean Rooms offers a secure balance between innovative data usage and stringent privacy compliance.

By Richard Knott • 4 min read • Wed, 28th Aug 2024
Global tech & marketing leaders plan for budget increases
Customer Experience

Global tech & marketing leaders plan for budget increases

Despite economic uncertainties, 91% of global tech leaders and 87% of marketers are set to boost budgets in 2025, Forrester's Planning Guides reveal.

By Shannon Williams • 3 min read • Wed, 7th Aug 2024
Tollring & Amity Solutions form strategic AI alliance
Customer Experience

Tollring & Amity Solutions form strategic AI alliance

Tollring inks a strategic equity alliance with Amity Solutions to enhance its voice analytics with Generative AI, aiming for global expansion.

By Kaleah Salmon • 3 min read • Wed, 7th Aug 2024
Digital disruption and 'customer lifetime value'
Customer Experience

Digital disruption and 'customer lifetime value'

If you were unaware Customer Lifetime Value calculations have been digitally disrupted, you might be interested in how CDPs and, more recently, AI have changed the game.

By Billy Loizou • 5 min read • Wed, 31st Jul 2024
From cybersecurity, to personalisation and AI: How are retailers investing in new FY?
Data Protection

From cybersecurity, to personalisation and AI: How are retailers investing in new FY?

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

By Vasko Ckorovski • 5 min read • Wed, 31st Jul 2024
Five steps to enhance your data strategy using AI
Customer Experience

Five steps to enhance your data strategy using AI

Twilio's new report outlines five critical steps for enhancing your data strategy with AI, focusing on personalisation and real-time data activation.

By Ben Chamlet • 4 min read • Tue, 30th Jul 2024
ReBound & Loop join forces to streamline eCommerce returns
Customer Experience

ReBound & Loop join forces to streamline eCommerce returns

ReBound partners with Loop to revolutionise eCommerce returns, offering retailers enhanced consumer experience, cost reduction, and global logistics capabilities.

By Kaleah Salmon • 2 min read • Fri, 19th Jul 2024
Nasuni secures USD $1.2 billion investment led by Vista Equity
Customer Experience

Nasuni secures USD $1.2 billion investment led by Vista Equity

Nasuni secures majority investment led by Vista Equity Partners, valued at approximately USD $1.2 billion, to boost growth and innovation in the hybrid cloud market.

By Kaleah Salmon • 3 min read • Wed, 17th Jul 2024
Xtend launches AI suite to boost eCommerce conversions
Fintech

Xtend launches AI suite to boost eCommerce conversions

Xtend launches an AI-driven suite to boost lower marketing funnel conversions in sectors like eCommerce, fintech, and travel, promising significant revenue gains and reduced acquisition costs.

By Catherine Knowles • 2 min read • Thu, 20th Jun 2024
Constructor raises USD $25 million to triple valuation to USD $550 million
Customer Experience

Constructor raises USD $25 million to triple valuation to USD $550 million

AI-powered ecommerce search platform Constructor raises USD $25 million in Series B, nearly tripling its valuation to USD $550 million. Sapphire Ventures leads the round.

By Sean Mitchell • 4 min read • Tue, 18th Jun 2024
UK leaders embrace GenAI but lag in strategy & governance
EduTech

UK leaders embrace GenAI but lag in strategy & governance

Senior decision-makers in UK and Ireland are eager to adopt generative AI but are hindered by a lack of strategic planning, data privacy concerns, and insufficient governance, says new SAS report.

By Catherine Knowles • 3 min read • Thu, 13th Jun 2024
IriusRisk reports 51 percent revenue rise from AI expansion
Customer Experience

IriusRisk reports 51 percent revenue rise from AI expansion

IriusRisk sees ARR soar by 51% in 2023, driven by AI-driven threat modelling solutions, strategic hires, and a strong focus on customer success.

By Melania Watson • 3 min read • Fri, 7th Jun 2024

Stories from Other Regions

Customer retention stories

Chronos Agency expands to Australia amid ecommerce demand shift
Customer Experience

Chronos Agency expands to Australia amid ecommerce demand shift

Chronos Agency has expanded into Australia, appointing Nina Jung as Chief Revenue Officer, as demand grows for sustainable ecommerce strategies focused on customer retention.

By Imee Dequito • 3 min read • Tue, 23rd Jul 2024
Hilary Oliver promoted to CCO to drive Tollring's strategy
Customer Experience

Hilary Oliver promoted to CCO to drive Tollring's strategy

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024
Consumer-centric delivery: The next frontier of retail success
Customer Experience

Consumer-centric delivery: The next frontier of retail success

As online shopping surges, the delivery experience is becoming key. Australian retailers must meet high customer expectations to ensure lasting loyalty.

By Rob Hango-Zada • 4 min read • Fri, 17th May 2024