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Customer retention Stories - Page 14

Global Stories

Customer retention stories

Drowning in data, starving for insights: Amperity experts reveal customer data challenges
Data Analytics

Drowning in data, starving for insights: Amperity experts reveal customer data challenges

Amperity experts highlight the need for businesses to treat customer data as vital fuel for growth, not just as a technical asset to manage.

By Amperity • 6 min read • Wed, 30th Jul 2025
APAC retailers stay confident, prioritise loyalty amid challenges
Customer Experience

APAC retailers stay confident, prioritise loyalty amid challenges

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

By Melvin Hipolito • 3 min read • Tue, 29th Jul 2025
Adeptia posts double-digit growth as AI data automation expands
Software-as-a-Service

Adeptia posts double-digit growth as AI data automation expands

Adeptia has achieved double-digit H1 revenue growth, driven by AI data automation expansion into business intelligence, manufacturing and finance sectors.

By Catherine Knowles • 3 min read • Fri, 25th Jul 2025
Nick Ognenovski named Chief Revenue Officer at Bridgit to drive growth
Fintech

Nick Ognenovski named Chief Revenue Officer at Bridgit to drive growth

Bridgit appoints Nick Ognenovski as Chief Revenue Officer to lead revenue strategy and accelerate growth in Australia's non-bank lending sector.

By Melvin Hipolito • 3 min read • Fri, 4th Jul 2025
Agentic AI and Saas - The next chapter in CX
Software-as-a-Service

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025
Poor data intake drives customer disengagement in Australia & NZ
Digital Transformation

Poor data intake drives customer disengagement in Australia & NZ

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

By Sean Mitchell • 4 min read • Wed, 25th Jun 2025

Stories from Other Regions

Customer retention stories

How better billing can boost performance and profits in uncertain times
Data Analytics

How better billing can boost performance and profits in uncertain times

Automating billing can boost Australian businesses' profits, cash flow, and customer retention amid rising insolvencies and economic uncertainty.

By Matt Ream • 4 min read • Wed, 20th Aug 2025
KrisFlyer partners with Econnex for more ways to earn miles
Unified Communications

KrisFlyer partners with Econnex for more ways to earn miles

Australian KrisFlyer members can now earn up to 13,500 miles annually by switching utility and telco plans via Econnex, expanding their rewards options amid rising costs.

By Sean Mitchell • 3 min read • Wed, 20th Aug 2025
Exclusive: The importance of service reliability in avoiding end-customer dissatisfaction
Customer Experience

Exclusive: The importance of service reliability in avoiding end-customer dissatisfaction

Digital outages cost Australians AUD $5.3bn annually, eroding trust in telcos, banks and airlines as consumers seek more reliable alternatives.

By Melania Watson • 5 min read • Mon, 11th Aug 2025
Portnox elevates Alison Dixon, launches Technical Account team
Customer Experience

Portnox elevates Alison Dixon, launches Technical Account team

Portnox appoints Alison Dixon as Chief Customer Officer and launches a Technical Account team to enhance proactive customer support and partnerships.

By Jed Nykolle Harme • 3 min read • Wed, 6th Aug 2025
Mintivo reports 40% growth as it invests in people & tech
Customer Experience

Mintivo reports 40% growth as it invests in people & tech

Wiltshire IT firm Mintivo has achieved over 40% annual growth for two years running, driven by investment in staff, systems, and Cloud technology partnerships.

By Kaleah Salmon • 4 min read • Thu, 17th Jul 2025
AI set to drive USD $1.6T in retail sales this holiday
Customer Experience

AI set to drive USD $1.6T in retail sales this holiday

AI-driven tools are forecast to boost holiday retail sales to USD $1.6 trillion, reshaping shopping with personalised recommendations and blended online-in-store experiences.

By Jed Nykolle Harme • 4 min read • Fri, 11th Jul 2025
Why streaming ETL is the key to next-gen machine learning: Feeding the AI beast in real time
Data Analytics

Why streaming ETL is the key to next-gen machine learning: Feeding the AI beast in real time

Streaming ETL enables real-time AI insights, letting companies prevent fraud, boost sales, and improve customer retention instantly, transforming competitiveness.

By Ben Gamble • 6 min read • Mon, 7th Jul 2025
Moneythor launches AI suite to boost bank personalisation
Data Analytics

Moneythor launches AI suite to boost bank personalisation

Singapore's Moneythor launches AI Suite to help banks deliver personalised, proactive banking experiences and boost customer engagement globally.

By Catherine Knowles • 4 min read • Thu, 3rd Jul 2025
Pharmx launches Pharmacy Portal to streamline supply chain
Customer Experience

Pharmx launches Pharmacy Portal to streamline supply chain

Pharmx Technologies has launched a centralised Pharmacy Portal to simplify operations and boost trading across Australia's pharmacy supply chain.

By Catherine Knowles • 3 min read • Thu, 26th Jun 2025
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
Salesforce launches Agentforce 3 to boost enterprise AI
Customer Relationship Management

Salesforce launches Agentforce 3 to boost enterprise AI

Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.

By Jed Nykolle Harme • 4 min read • Wed, 25th Jun 2025
How can fintechs overcome the problem of scaling in an unstable market?
Fintech

How can fintechs overcome the problem of scaling in an unstable market?

Fintechs face tough scaling challenges amid market consolidation; data-driven strategies and strong trust are key to surviving and thriving.

By Matic Jug • 5 min read • Tue, 24th Jun 2025