Customer Feedback stories

TALK5 introduces Mina, a world-first virtual safety assistant, to tackle language barriers in workplace safety communication.

11:11 Systems lauded in 2023 Gartner report, singled out as an aspiring DRaaS provider with commendable customer service.

ExpressVPN enhances user experience with new features including ad and adult-site blockers, expanding its server reach to 105 countries.

Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.

Extreme Networks has been named a Gartner Peer Insights Customers' Choice in enterprise wired and wireless LAN infrastructure for the sixth year running.

KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.

Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.

Named a Leader in G2 Research's reports for SIEM, Incident Response, and usability based on aggregated user rating data.

Has the highest rating among vendors in May 2020 Gartner Peer Insights ‘Voice of the Customer’ for Endpoint Detection and Response Solutions.

Disparity in ANZ CX: Firms content as customer satisfaction lags, says NTT report.

OPPO awarded 2019 Top Brand in Mobile Phone Category by Consumer New Zealand, highlighting their success in the local market.

The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.

InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.

Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.

High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.

Businesses need to work hard to improve their reputations, according to one survey.

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.

Globally, only 27% of consumers believe that businesses take customer data security very seriously.

New Zealand's telecoms industry is the most complained about sector, according to a report by the Commerce Commission.

Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.

Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.