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Customer Feedback stories

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TALK5 unveils Mina, a virtual safety assistant breaking language barriers
Yesterday
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compliance
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customer feedback
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workforce
TALK5 introduces Mina, a world-first virtual safety assistant, to tackle language barriers in workplace safety communication.
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11:11 Systems recognised as aspirational provider in Gartner's DRaaS report
Last week
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innovation
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support
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veeam
11:11 Systems lauded in 2023 Gartner report, singled out as an aspiring DRaaS provider with commendable customer service.
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ExpressVPN adds new features and expands services for improved user experience
Wed, 18th Oct 2023
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vpn
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cybersecurity
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ios
ExpressVPN enhances user experience with new features including ad and adult-site blockers, expanding its server reach to 105 countries.
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Knowby Pro 4.0: Revolutionizing knowledge management with enhanced user experience
Fri, 13th Oct 2023
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productivity
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apple store
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collaboration
Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.
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Deciphering the impact of reviews on small businesses in the digital age
Fri, 15th Sep 2023
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cx
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customer feedback
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smb
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
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Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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data analytics
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cx
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omnichannel
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
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Extreme Networks named Gartner Peer Insights Customers' Choice
Tue, 13th Jun 2023
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reviews
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wireless networks
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gartner
Extreme Networks has been named a Gartner Peer Insights Customers' Choice in enterprise wired and wireless LAN infrastructure for the sixth year running.
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KnowBe4 celebrates reaching 50,000 customers worldwide
Tue, 17th May 2022
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email security
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phishing
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knowbe4
KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.
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Unleashing the power of retail loyalty: Who is getting it right?
Mon, 30th Aug 2021
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crm
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cx
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martech
Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.
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LogRhythm named #1 for customer satisfaction in G2 report
Mon, 6th Jul 2020
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siem
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logrhythm
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customer feedback
Named a Leader in G2 Research's reports for SIEM, Incident Response, and usability based on aggregated user rating data.
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CrowdStrike top-rated in Peer Insights for endpoint protection
Mon, 11th May 2020
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endpoint protection
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ai security
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edr
Has the highest rating among vendors in May 2020 Gartner Peer Insights ‘Voice of the Customer’ for Endpoint Detection and Response Solutions.
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Massive discrepancy found between business vs. customer outlooks on CX
Fri, 28th Feb 2020
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crm
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cx
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martech
Disparity in ANZ CX: Firms content as customer satisfaction lags, says NTT report.
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OPPO voted Consumer NZ’s top mobile phone brand
Thu, 30th Jan 2020
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smartphones
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technology gifts
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oppo
OPPO awarded 2019 Top Brand in Mobile Phone Category by Consumer New Zealand, highlighting their success in the local market.
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Denodo top rated for data integration in Gartner Peer Insights
Fri, 5th Jul 2019
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virtualisation
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gartner
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data management
The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.
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InVision appoints first APAC MD following rapid regional growth
Tue, 2nd Jul 2019
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crm
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cx
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martech
InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.
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Research: e-retailers failing to deliver on promises
Thu, 13th Jun 2019
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crm
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cx
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martech
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
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TIBCO recognised by Gartner, TrustRadius for data science
Thu, 13th Jun 2019
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bi
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big data
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data analytics
High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.
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Gen Z confidence in the economy is on the decline
Tue, 21st May 2019
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crm
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cx
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martech
Businesses need to work hard to improve their reputations, according to one survey.
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Failing to act on feedback holding back Aussie companies
Thu, 18th Apr 2019
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crm
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cx
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martech
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
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Two redesigns, one winner: Tailoring processes to customer preferences
Wed, 22nd Aug 2018
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digital entertainment
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digital transformation
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netflix
For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.
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Gemalto survey: Data breaches may cause customer exodus
Mon, 4th Dec 2017
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data protection
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cybersecurity
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breach prevention
Globally, only 27% of consumers believe that businesses take customer data security very seriously.
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Telecommunications - NZ's most complained about industry, says ComCom
Mon, 25th Sep 2017
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commerce commission
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telecommunications
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customer feedback
New Zealand's telecoms industry is the most complained about sector, according to a report by the Commerce Commission.
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Get it right the first time: Customers want better, faster response to feedback
Tue, 1st Aug 2017
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crm
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cx
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martech
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
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Why you need to respond to customer feedback – especially online
Wed, 7th Jun 2017
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crm
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cx
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martech
Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.