Customer Feedback stories - Page 2

Thryv unveils AI tool to streamline review responses
Tue, 19th Nov 2024
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cx
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martech
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ai
Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

DeepL launches real-time speech translation products
Tue, 19th Nov 2024
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cx
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martech
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captions
DeepL has launched its voice translation solution, DeepL Voice, enabling real-time spoken translations for meetings and conversations across multiple languages.

Exclusive: Farm Focus CEO highlights tech-driven transformation in farming
Wed, 13th Nov 2024
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digital transformation
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cx
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martech
As farmers face growing challenges, Farm Focus is embracing technology to lead a transformation in financial management for New Zealand’s agricultural sector.

ADT Security announces re-entry into security guarding
Wed, 30th Oct 2024
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surveillance
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cx
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martech
ADT Security is re-entering the security guarding market, teaming up with Signature Security Group to launch innovative video guarding services across Australasia.

Australian banks missing growth opportunity with SMEs
Wed, 30th Oct 2024
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cx
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martech
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customer service
A new report reveals Australian banks are missing out on opportunities with SMEs, as only 40% of customers feel positive about their banking providers.

Brightcove expands AI Suite with text-to-video pilot
Wed, 30th Oct 2024
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hyperscale
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cx
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martech
Brightcove plans to launch an AI-Text-to-Video pilot in Q1 2025, enhancing content management with new features like automated thumbnail creation.

BlackLine honoured with 2024 awards from TrustRadius & G2
Wed, 30th Oct 2024
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cx
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dei
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martech
BlackLine has garnered the 2024 TrustRadius 'Tech Cares' and 'Buyer's Choice' awards, along with G2's Best Accounting & Finance Software title, marking five years of recognition.

Australian tech leaders face challenges in rapid evolution
Tue, 29th Oct 2024
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digital transformation
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cx
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martech
A KPMG report reveals 81% of Australian tech leaders struggle to keep pace with industry changes, affecting investment decisions and driving fears of falling behind.

Symbio launches AI-based Scam Shield to tackle scam calls
Thu, 17th Oct 2024
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data analytics
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cx
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martech
Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

Amplitude report reveals top products with 200% growth
Fri, 11th Oct 2024
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devops
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cx
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martech
Amplitude's 2024 Next Hottest Products Report reveals five leading products boasting over 200% growth through effective customer engagement strategies.

Exclusive: Pronto Software CEO on AI innovations, growth
Fri, 11th Oct 2024
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data analytics
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cx
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martech
Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.

Exclusive: How Partners Life is simplifying the journey to life insurance
Tue, 1st Oct 2024
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edutech
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digital transformation
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cx
Tim von Dadelszen at Partners Life is simplifying life insurance via digital innovation, making it more accessible for customers through the new Evince platform.

Pure Storage named leader in Gartner Magic Quadrant 2024
Tue, 24th Sep 2024
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storage
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uc
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cx
For the eleventh consecutive year, Pure Storage has secured its spot as a Leader in the 2024 Gartner Magic Quadrant for Primary Storage Platforms, excelling in execution and vision.

Microsoft boosts AI collaboration with Wave 2 of 365 Copilot
Wed, 18th Sep 2024
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cx
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martech
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ai
Microsoft unveils Wave 2 of Microsoft 365 Copilot, featuring Copilot Pages, Python in Excel, and automated agents to boost productivity and collaboration.

Nuix unveils Cognitive AI for Discover platform enhancements
Fri, 6th Sep 2024
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cx
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martech
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ai
Nuix has launched Cognitive AI to boost its Discover platform's efficiency in document review, promising enhanced speed, accuracy, and cost savings.

Enzoic boosts Active Directory security with new features
Fri, 23rd Aug 2024
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cx
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martech
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advanced persistent threat protection
Enzoic's updated Active Directory tool bolsters password security and eases IT workloads with continuous monitoring, detailed insights, and enhanced permissions.

LogicMonitor named Visionary in Gartner Magic Quadrant 2024
Fri, 16th Aug 2024
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cx
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martech
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integration
LogicMonitor has been named a Visionary in the 2024 Gartner Magic Quadrant for Observability Platforms, highlighting its strides in innovation and hybrid observability solutions.

Dynatrace named leader in 2024 Gartner Magic Quadrant
Thu, 15th Aug 2024
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cx
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martech
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apm
Dynatrace has been named a Leader in Gartner's 2024 Magic Quadrant for Observability Platforms, ranking highest for both Vision and Execution among 17 vendors.

CI&T honoured in 2024 Gartner Peer Insights for software services
Wed, 14th Aug 2024
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digital transformation
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cx
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martech
CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.

Report reveals extensive use of AI in product research
Mon, 5th Aug 2024
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cx
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martech
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ai
A joint report by Survicate and Amplitude shows 65.2% of product professionals using AI in research, despite 39.7% concerned over data quality.