Customer engagement stories
Microsoft launches new Innovation Hub in North Sydney
Yesterday
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digital transformation
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cx
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genai
Microsoft has launched a new Innovation Hub in North Sydney to aid Australian firms in leveraging AI and other technologies for competitive advantage.
GroupBy & Topsort unite to enhance retail media sales
Yesterday
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cx
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ecommerce
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digital marketing
GroupBy and Topsort have formed a strategic partnership to enhance retailers' sponsored product displays, aiming to boost revenue and streamline eCommerce operations.
Everything5Pounds transforms online with SHOPLINE solution
Yesterday
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digital transformation
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cx
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partner programmes
SHOPLINE has successfully implemented its enterprise solution for Everything5Pounds, enhancing the UK retailer's digital capabilities and sales potential.
Coles partners with Microsoft for new digital transformation
Yesterday
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data analytics
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digital transformation
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cx
Coles Group has forged a five-year partnership with Microsoft to enhance its digital presence and customer engagement through advanced AI and cloud technologies.
AUSIEX enhances engagement with NICE CXone integration
Yesterday
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data analytics
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digital transformation
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cx
AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.
Tips to boost festive marketing for UK small businesses
Yesterday
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cx
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collaboration
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social media
As the festive season nears, 80% of UK consumers plan to support new small businesses, highlighting opportunities for SMEs to captivate holiday shoppers.
Vertical Leap highlights shifts in search marketing trends
Last week
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cx
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martech
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google
Vertical Leap urges brands to adapt to a shifting digital landscape as Google's market share falls to 91.02%, highlighting new challenges and opportunities.
Study reveals UK consumers' mixed views on AI in retail
Last week
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cx
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martech
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data privacy
A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.
Consumers favour 25% discount in exchange for emails
Last week
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cx
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martech
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data privacy
Research by Daemon reveals that 58% of consumers would share their email for a 25% discount, indicating a generational divide in data sharing willingness.
Emma Partlow named finalist in Disability Power 100 list
Last week
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cx
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martech
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smart assistant
Emma Partlow from Transreport has been named a finalist in the 2024 Shaw Trust Disability Power 100 for her impactful work in accessible travel.
Babeltext transforms global messaging with 135-language tool
Last week
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edutech
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cx
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martech
Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.
Searchspring unveils dynamic custom profiles for retail
Last week
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cx
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martech
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customer engagement
Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.
App usage boosts loyalty in UK consumers, study reveals
Last week
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cx
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martech
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personalisation
New research reveals UK shoppers who use brand apps are 20% more likely to exhibit true loyalty, driven by rewards and personalised experiences.
ArrowSphere AI platform boosts partner cloud strategies
Last week
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digital transformation
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cx
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martech
Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.
Solution Dynamics unveils GenComm AI for global outreach
Last week
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cx
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martech
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ai
Auckland-based Solution Dynamics has unveiled GenComm AI, a multilingual communication solution promising up to 80% savings over traditional methods.
Sinch achieves milestone with 1 billion RCS messages sent
Last week
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smartphones
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cx
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martech
Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.
Finfare Connect & ZBD team up for Bitcoin rewards
Last week
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cryptocurrency
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cx
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blockchain
Finfare Connect and ZBD have partnered to enable ZBD users to earn Bitcoin rewards through everyday transactions by linking payment accounts via the ZBD app.
How businesses can meet the challenges of restricted consumer spending
Last week
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cx
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martech
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personalisation
As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.
Twilio honours 16 startups in 2024 AI Searchlight Awards
Last week
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data analytics
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cx
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martech
Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.
Dragos expands executive team amid cybersecurity market growth
Last week
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cx
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martech
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advanced persistent threat protection
Dragos has appointed Mark Matheos as CFO, Mark Packham as CMO, and Darren Sankbeil as CSO to enhance its cybersecurity leadership and growth.