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NICE unveils Enlighten XM for hyper-personalised customer experiences
Unified Communications

NICE unveils Enlighten XM for hyper-personalised customer experiences

NICE reveals AI solution Enlighten XM, offering hyper-personalised customer experiences through large language models and a deep data memory system.

By Sean Mitchell • 2 min read • Tue, 26th Mar 2024
IWD 2024: How AI can help new mothers with their mental health
Unified Communications

IWD 2024: How AI can help new mothers with their mental health

New research reveals the undeniable potential of AI chatbots, like Wysa, to provide essential mental health support to expectant and new mothers.

By Smriti Joshi • 4 min read • Thu, 7th Mar 2024
NVIDIA to host first physical GTC conference in five years
Robotics

NVIDIA to host first physical GTC conference in five years

NVIDIA prepares to reignite its flagship GTC 2024 conference at San Jose Convention Center, expecting over 300,000 attendees for the behemoth tech event after an absence of five years.

By Tom Raynel • 4 min read • Mon, 4th Mar 2024
Vonage & AWS partner to improve developer solutions & fraud protection
Hyperscale

Vonage & AWS partner to improve developer solutions & fraud protection

Vonage and Amazon Web Services join forces to expand developer solutions and advance fraud protection, with services including the Vonage Fraud Protection solution on AWS Marketplace.

By Catherine Knowles • 3 min read • Mon, 19th Feb 2024
A new kind of PC is coming: From personal computer to innovation enabler
Unified Communications

A new kind of PC is coming: From personal computer to innovation enabler

Generative AI is transforming personal computers (PCs) from mere consumer technology to platforms for innovation, set to revolutionise the way we live and work.

By Brad Pulford • 5 min read • Wed, 24th Jan 2024
Verint leads in Conversational AI according to Opus Research report
Unified Communications

Verint leads in Conversational AI according to Opus Research report

Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023
Generative AI lagging in ANZ brand strategies despite high employee usage
EduTech

Generative AI lagging in ANZ brand strategies despite high employee usage

Despite high employee usage, generative AI adoption in Australia and New Zealand brand strategies lags, says Adobe.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023
Amelia wins Aragon Research Innovation Award for Conversational AI
Generative AI

Amelia wins Aragon Research Innovation Award for Conversational AI

Amelia bags the prestigious Aragon Research Innovation Award for Conversational AI for the second year running.

By Tom Raynel • 2 min read • Mon, 11th Dec 2023
Five key discoveries enterprises have made in their AI journeys so far
Large Language Models

Five key discoveries enterprises have made in their AI journeys so far

The more enterprises learn about AI and its practical applications, the more it often leads to a change in the strategic direction and approach to adoption.

By Andrew Winlaw • 5 min read • Mon, 4th Dec 2023
Amelia named as leading AI provider in Everest Group AI Top 50
Generative AI

Amelia named as leading AI provider in Everest Group AI Top 50

Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.

By Sean Mitchell • 2 min read • Mon, 4th Dec 2023
Dubber and Alianza elevate cloud communications for CSPs
Dubber

Dubber and Alianza elevate cloud communications for CSPs

Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.

By Kaleah Salmon • 3 min read • Wed, 11th Oct 2023
Stanley Capital Partners invests in Roboyo: Hyper-Automation
Health Technologies

Stanley Capital Partners invests in Roboyo: Hyper-Automation

Stanley Capital Partners invests in tech company Roboyo, aiming to enhance the global leader in hyper-automation's growth.

By Staff Writer • 3 min read • Wed, 11th Oct 2023
The importance of conversational AI in contact centres
Unified Communications

The importance of conversational AI in contact centres

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

By Sean Mitchell • 3 min read • Tue, 10th Oct 2023
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Digital Transformation

Boomi unveils GenAI tool, Boomi GPT, simplifying automation

Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.

By Sean Mitchell • 3 min read • Fri, 6th Oct 2023
Everest Group names Amelia a leader in Conversational AI
Artificial Intelligence

Everest Group names Amelia a leader in Conversational AI

Amelia has been recognised as a Leader in Everest Group's Conversational AI Products PEAK Matrix Assessment 2023.

By Kaleah Salmon • 3 min read • Fri, 6th Oct 2023
Enhanced customer experience platform with Zoom AI-powered innovations
Unified Communications

Enhanced customer experience platform with Zoom AI-powered innovations

Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023

Stories from Other Regions

Melbourne's Andromeda Robotics trials AI companion robot in aged care
Dreamworks

Melbourne's Andromeda Robotics trials AI companion robot in aged care

Melbourne AI startup Andromeda Robotics partners with aged care provider Allity to trial humanoid companion robot, Abi, powered by Chat GPT-4 AI platform.

By Kaleah Salmon • 3 min read • Mon, 6th Nov 2023
AI-driven solutions revolutionising global mental health support
Unified Communications

AI-driven solutions revolutionising global mental health support

AI enhances global mental health support by aiding diagnoses, early symptom detection, and customised treatment.

By Staff Writer • 3 min read • Thu, 12th Oct 2023