Global Stories

Everest Group names Amelia a leader in Conversational AI

Amelia has been recognised as a Leader in Everest Group's Conversational AI Products PEAK Matrix Assessment 2023.

By Kaleah Salmon • 3 min read • Fri, 6th Oct 2023

Enhanced customer experience platform with Zoom AI-powered innovations

Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023

Data Analytics

Enhanced planning in finance and HR sectors with Workday's new advanced AI

Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance.

By Sean Mitchell • 3 min read • Thu, 28th Sep 2023

Hyperscale

Qualtrics full XM Discover suite now available through APAC

Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.

By Shannon Williams • 3 min read • Thu, 28th Sep 2023

Human Capital Management

Workday unveils new AI and ML capabilities for enhanced employee productivity

Workday introduces fresh AI and Machine Learning tools, aiming to streamline business functions and boost productivity.

By Sean Mitchell • 2 min read • Thu, 28th Sep 2023

Unified Communications

Video: 10 Minute IT Jams - An update from Amelia

TechDay's 10-Minute IT Jams speaks to Andrew Winlaw, Vice President & GM for Australia & New Zealand at Amelia, about their AI solutions.

By Tom Raynel • 6 min read • Tue, 19th Sep 2023

Data Analytics

Salesforce launches next gen of its conversational AI assistant

Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work.

By Gaurav Sharma • 8 min read • Fri, 15th Sep 2023

Unified Communications

Zoom launches generative AI assistant Zoom AI Companion

The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.

By Gaurav Sharma • 5 min read • Thu, 7th Sep 2023

Digital Transformation

Got It's Agent Copilot to combat AI hallucinations for CX

Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.

By Gaurav Sharma • 3 min read • Fri, 11th Aug 2023

Unified Communications

61% of customers prefer to speak with chatbots - study

New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.

By Catherine Knowles • 3 min read • Fri, 21st Jul 2023

Artificial Intelligence

Freshworks unveils new generative AI enhancements

Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.

By Shannon Williams • 4 min read • Fri, 23rd Jun 2023

Unified Communications

Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ

Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.

By Tom Raynel • 2 min read • Tue, 9th May 2023

Telemarketing

Known will be recognised at 2023 Asia-Pacific Stevie Awards

Known will receive the gold award for innovation in technology development at the 2023 Asia-Pacific Stevie Awards.

By Gaurav Sharma • 3 min read • Thu, 4th May 2023

Artificial Intelligence

Businesses to reap conversational AI benefits as DRUID enters ANZ market with Quanton

Quanton has signed a reseller deal with AI-driven conversational applications platform provider DRUID, and will also resell the product into Australia.

By Shannon Williams • 3 min read • Tue, 2nd May 2023

Human Capital Management

HireVue appoints Natalie Dopp as CPO

HireVue, the video interviewing company, has hired Natalie Dopp as its new Chief People Officer to scale global operations and create inclusive workplaces.

By Oliver Stewart • 2 min read • Thu, 16th Feb 2023