Workforce Technology stories

Kyndryl launches new AI services to help businesses transform job roles, improve collaboration, and upskill workforces for agentic AI integration.

AI adoption in Australia’s not-for-profits has doubled, but only 14% have AI policies, leaving many ill-prepared amid rising demand and digital gaps.

Nearly half of UK industrial midmarket firms cite digital skills shortages, especially in AI, as a major obstacle to business growth and digital transformation.

The Access Group plans to expand its Kuala Lumpur centre from 316 to over 1,000 digital jobs by 2027, supporting Malaysia's growing tech sector.

In 2026, firms will shift AI investment towards cost-efficiency, data governance, and measurable outcomes amid rising scrutiny of AI returns, says OpenText.

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

Australian frontline sectors lose AUD $15.5 billion annually as middle managers spend weeks on low-value tasks, hampering productivity and growth.

NetApp partners with Nasscom Foundation to train underserved Indian engineering graduates in AI and data science, enhancing skills and job readiness.

Karen Williams has been named chief revenue officer at Ciphr to lead growth and revenue operations as the firm expands its HR and payroll software business.

Fire and Emergency New Zealand has adopted Workday HCM to unify workforce management, streamline payroll, and enhance operations for staff and volunteers nationwide.

Canada’s federal budget pledges CAD $2.4 billion to AI and tech, aiming to boost innovation and global competitiveness in a rapidly evolving sector.

AI forecasting revolutionises contact centres by replacing outdated spreadsheets, boosting staffing accuracy and customer satisfaction amid volatile market demands.

Coles has partnered with OpenAI to deploy ChatGPT Enterprise, powered by GPT-5, enhancing corporate operations and AI skills across its workforce.

Distributors face rising costs and supply chain risks; smart ERP solutions offer real-time data and automation to protect profits and improve resilience.

A study reveals 79% of Canadian office workers use AI tools, outpacing employers in governance and raising data security concerns in workplaces.

Siemens' Expedite - Skills for Industry microcredential has earned ABET recognition, setting a new standard in digital industry workforce development.

Charter Global launches Orcaworks platform featuring digital co-workers to automate workflows and deliver measurable outcomes in enterprise tools.

Deel secures USD$300m funding to enhance its global payroll and workforce tools, aiming to simplify year-end tasks with AI and automation features.

Outsized has launched Bench, a platform that rapidly connects finance firms in Australia with nearly 3,000 pre-vetted independent professionals on demand.

EarnIn launches a payroll platform letting employees access wages in real time, shifting pay control from employers to workers across the US.