Workforce management stories
Humanforce & Pinpoint HRM join forces for enhanced cloud HCM projects
Pinpoint HRM and Humanforce collaborate to bolster customer experiences for cloud HCM projects, dynamically transforming frontline workforce management.
Fortifying business defences through crucial cybersecurity training
As Australia's digital landscape has evolved, so too have the cyber-attacks that work to bypass security technology by preying on human error.
Club Med enhances global operations with implementation of NICE CXone
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
Workday recognised again as Leader in Cloud HCM for 8th year
Workday, Inc. holds its position as a leader in the Gartner Magic Quadrant for Cloud HCM for the eighth year in a row.
The importance of conversational AI in contact centres
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
NICE leads WFM market for the ninth consecutive year
NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
Oracle Fusion Cloud ERP tops 2023 Gartner Magic Quadrant
Oracle named a Leader in Gartner's 2023 Cloud ERP quadrant, excelling in vision and execution among top competitors.
Preventing disloyal MICE in the company floorboards
Machiavelli's paradox of the mercenary points to the problem of money. However, the spook world has a broader explanation for why people betray their loyalty.
Three ways to overcome cybersecurity staff shortages
Given the shrinking cybersecurity talent pool and surge in cyberattacks, organisations must adjust their approach to managing their cybersecurity programs.
Ready Towing partners Advanced for time-tracking and payroll
Ready Towing will use Advanced's software to manage its workforce's schedule, track time, record absences, and automate repetitive manual tasks.
Why existing employees could be the key to closing the cybersecurity skills gap
Upskilling existing employees offers a faster and potentially more cost-effective strategy to close the skills gap.
Top strategies for building a successful HR tech stack
Tech advancements are transforming the role of HR professionals, from centralised platforms to AI. This article explores the changing landscape.
The impact of mass layoffs on IT teams: challenges and solutions
To mitigate the risks associated with layoffs in IT teams, businesses should implement several robust solutions.
Should Australian CISOs be wary of creeping confidence?
Only 53% of Australian businesses feel at risk of a cyber attack in the next year, according to a Proofpoint survey.
The Automation Generation: the AI-enabled workforce
AI-powered automation is emerging as the solution that helps employees improve their productivity and enhance workplace engagement.
Zendesk acquires Tymeshift, strengthens AI-powered workforce management
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Finance & HR heads: key Insights for flawless payroll
With the digital transformation revolution well underway, now is the time for payroll to get a much-needed upgrade.
Aligning People, Tech, Process: Key to Organisational Success
To achieve business success, people, workplace processes, and technology need to efficiently intersect to create a more intelligent digital workspace.
Asian Firms Boost Employee Rewards with Equity Plans
Employee equity plans are becoming increasingly popular in Asia, with 83% of Hong Kong-listed companies offering share plans.
Essential Payroll Checks: Boosting Excellence for HR, Finance
With changing regulations and tax laws in Australia and New Zealand, payroll teams are struggling to keep pace, leading to issues of non-compliance.
Contact Company selects Calabrio WFM to power BPO operations
Contact plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base.
SOTI Solves Troubleshooting and Security Issues for Trek
Trek Bicycle Corporation has reported major improvements in operational efficiency after implementing the SOTI ONE Platform.
UKG launches strategic workforce planning solution in ANZ
The new product is a result of the recent acquisition of Quorbit, a United Kingdom-based start-up specialising in long-term workforce planning solutions.
Lessons for B2B SaaS Buyers from the Consumer Subscription Cull
In this article, we’ll explore the challenges SaaS sprawl creates and how businesses can build a strategic SaaS stack with a subscription cull of their own.