Voice AI stories
AI revolutionises customer service in Australia by 2025
Wed, 12th Feb 2025
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cx
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martech
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personalisation
Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.
SuperDial acquires MajorBoost to enhance voice AI in US
Wed, 15th Jan 2025
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voice ai
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acquisition
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ceo
SuperDial has announced its acquisition of MajorBoost, enhancing its voice AI to streamline phone call automation in the US healthcare sector.
AI innovations to transform customer experience by 2025
Mon, 30th Dec 2024
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cx
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martech
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personalisation
Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.
Vapi secures USD $20 million for AI voice agent expansion
Fri, 13th Dec 2024
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customer service
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investment
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conversational ai
Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.
Zendesk report reveals CX benefits of adopting AI in APAC
Fri, 22nd Nov 2024
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digital transformation
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cx
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martech
A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.
AI personalisation key for UK firms, says Zendesk report
Thu, 21st Nov 2024
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digital transformation
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cx
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martech
A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.
Northern Data selects startups for AI Accelerator programme
Wed, 20th Nov 2024
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genai
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ai
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ai ethics & governance
Northern Data Group has selected five startups for its first AI Accelerator, providing access to advanced GPU technology and industry mentorship.
Business Systems & Teneo.ai unveil AI voice automation
Fri, 8th Nov 2024
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uc
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digital transformation
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cx
Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.
FullyRamped secures $2.3m for AI sales training tech
Wed, 16th Oct 2024
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it training
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ai
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b2b
FullyRamped has raised USD $2.3 million to enhance its AI role-play technology for sales reps, aiming to transform the training process.
Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
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data analytics
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cx
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martech
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
Dubber Moments is awarded Best AI Product in Telecom
Wed, 13th Sep 2023
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dubber
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cogx awards
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dubber moments
Dubber Corporation has been awarded 'Best AI Product in Telecom' for Dubber Moments, its revolutionary voice AI solution, at the CogX Awards.