Global Stories

Talend appoints Casey George as Chief Revenue Officer

Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.

By Zach Thompson • 2 min read • Fri, 11th Nov 2022

Customer Relationship Management

8x8 & Verint combine contact centre & workforce management offerings

The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.

By Staff Writer • 3 min read • Thu, 28th Jan 2021

Customer Relationship Management

Verint and Adobe expand partnership to improve customer journey

Verint Systems has expanded on its partnership with Adobe, as both companies look to support more personalised customer journeys.

By Shannon Williams • 2 min read • Wed, 26th Feb 2020

Verint

Private equity deals in tech sector hit $11.79bn

Private equity deals in the global technology sector surged to USD $11.79 billion in December 2019, a 17.05% increase from the previous month.

By Shannon Williams • 2 min read • Thu, 13th Feb 2020

Customer Relationship Management

The future of CX: How to make chatbots work effectively in your organisation

The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.

By Manish Shah • 5 min read • Sun, 3rd Nov 2019

Customer Relationship Management

Frost & Sullivan, DMG recognise Verint for APAC market share

Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.

By Staff Writer • 3 min read • Tue, 15th Oct 2019

Network Infrastructure

Microsoft and CyberArk lead GlobalData identity management theme

Both companies gained the highest score for the identity management theme in GlobalData's Thematic Scorecard for the security software sector.

By Ben Moore • 2 min read • Mon, 19th Aug 2019

Customer Relationship Management

Tech/talent combo key to solving underemployment, says Verint

IT and HR leaders must work more closely together to redefine the future workforce in order to keep the Aussie job market from collapsing.

By Ben Moore • 3 min read • Thu, 11th Jul 2019

Unified Communications

Verint takes two Frost & Sullivan honours

In Frost & Sullivan's APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.

By Staff Writer • 3 min read • Tue, 9th Oct 2018

Customer Relationship Management

Verint takes CX to new heights with in-demand AQM solution in APAC

Verint transforms customer experience in APAC with its high-demand AQM software, enabling telcos to simplify quality management through advanced AI solutions.

By Sara Barker • 4 min read • Thu, 12th Jul 2018

Unified Communications

Verint named in second Gartner Magic Quadrant this year

Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.

By Ben Moore • 2 min read • Wed, 6th Jun 2018

Customer Relationship Management

Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report

Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.

By Kai Ping Lew • 2 min read • Thu, 27th Apr 2017

Customer Relationship Management

ANZ businesses missing the human touch in digital society, report finds

Report warns ANZ firms: customers favor real contact over digital, risking loyalty and satisfaction in an online rush.

By Shannon Williams • 3 min read • Mon, 14th Nov 2016

Malware

Enfal threat still causing havoc to businesses after seven years of mayhem

Verint Systems highlights the continued threat of the Enfal malware, which has been lurking since 2004 but has been most active over the last 7 years.

By Sara Barker • 2 min read • Tue, 19th Jul 2016