Telecommunications (Telco) stories - Page 184
People first, employees second
Tue, 1st Feb 2011
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uc
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digital entertainment
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ipad
Businesses are shifting focus: Employees are now seen as members of the social web first, revolutionizing customer service and support.
24/7 and social
Tue, 1st Feb 2011
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uc
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digital entertainment
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twitter
Gone are the days of letters and faxes; today's customer service lives on social media, offering quick, public, and easy interactions 24/7.
Fine-tuned banter
Tue, 1st Feb 2011
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uc
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digital entertainment
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twitter
Customer care steps into the future with social media, blending casual banter with traditional support to meet evolving consumer expectations.
Entangled in the social web
Tue, 1st Feb 2011
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uc
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digital entertainment
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twitter
Brett Waters, Vice President Asia Pacific – South, RightNow, says it’s time for the call centre to listen rather than deflect.
New-breed “Social CRM”
Tue, 1st Feb 2011
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crm
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martech
Social CRM revolutionises customer engagement, blending traditional CRM with social media to foster relationships and boost loyalty.
Thanks for complaining
Tue, 1st Feb 2011
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uc
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digital entertainment
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twitter
New research highlights the power of complaints on social media, urging NZ businesses to embrace online feedback for better customer service.
Bring the noise
Tue, 1st Feb 2011
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uc
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digital entertainment
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twitter
NZ companies warned to embrace social media in customer service or risk losing out to savvy online consumers and tarnishing their brand.
Words to the wise
Tue, 1st Feb 2011
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uc
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digital entertainment
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cloud services
Feeling a little left out by all this internet txt speak? Don’t your LOLs from your LULZ?Don’t know your WTGs from your FTWs?.
Websites made just how you like them...courtesy of facebook
Tue, 1st Feb 2011
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uc
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data analytics
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martech
Have you been surfing the web recently and been surprised to find your Facebook icon displayed on a web page, and a button urging you to ‘Become the fan’?.
Vodafone shuts Egypt call centre
Tue, 1st Feb 2011
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uc
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telstraclear
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telco
Following political unrest in Egypt, Vodafone has closed its 180-strong contact centre and is advising roaming customers to return home.
2degrees creates 80 Christchurch jobs
Tue, 1st Feb 2011
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uc
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personal computing devices
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apple
2degrees to open new contact centre in Christchurch CBD, creating 80 jobs to enhance its customer service, says CEO Eric Hertz.
Telecom pushes $600 iPhone deal online
Fri, 28th Jan 2011
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smartphones
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uc
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personal computing devices
Telecom tempts Vodafone iPhone users with a £600 account credit to switch, offering free SIMs and online deal sign-ups until month-end.
Telecom fixes broadband hiccup
Thu, 27th Jan 2011
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telco
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broadband
Telecom has resolved a broadband connectivity issue that disrupted internet access this morning. Customers may still face delays due to heavy demand.
Gartner: App revenue to grow 1000%
Thu, 27th Jan 2011
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uc
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personal computing devices
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apple
By 2015 revenue from mobile apps will reach $58 billion, but apps will have to grow up and deliver better experiences along the way.
Imperva tightens partner cloud security
Thu, 27th Jan 2011
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hyperscale
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edge computing
Imperva launches PartnerSphere Cloud Alliance, enabling MSPs and cloud providers to enhance security for cloud data centers and certify their services.
Intel drops $100 Million in university research
Thu, 27th Jan 2011
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uc
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cloud services
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telco
Plus: Intel goes after the cool factor by employing Black Eyed Peas mouthpiece will.i.am as Director of Creative Innovation - seriously.
Vodafone set on leading NZ customer service
Tue, 25th Jan 2011
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crm
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martech
Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.
Put your old mobile to good use
Mon, 24th Jan 2011
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smartphones
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uc
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personal computing devices
Kiwi citizens urged to donate old mobiles to Starship Children’s Hospital, aiding its vital Air Ambulance Service for sick kids.
Telcos fail at customer service
Mon, 24th Jan 2011
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crm
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uc
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martech
NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.
Ericsson names new country manager
Fri, 21st Jan 2011
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uc
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ericsson
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telco
Ericsson has appointed Alfred Ling as the new Country Manager for New Zealand, succeeding Jeff Travers who has returned to Europe.