Telecommunications (Telco) stories - Page 184

Businesses are shifting focus: Employees are now seen as members of the social web first, revolutionizing customer service and support.

Gone are the days of letters and faxes; today's customer service lives on social media, offering quick, public, and easy interactions 24/7.

Customer care steps into the future with social media, blending casual banter with traditional support to meet evolving consumer expectations.

Brett Waters, Vice President Asia Pacific – South, RightNow, says it’s time for the call centre to listen rather than deflect.

Social CRM revolutionises customer engagement, blending traditional CRM with social media to foster relationships and boost loyalty.

New research highlights the power of complaints on social media, urging NZ businesses to embrace online feedback for better customer service.

NZ companies warned to embrace social media in customer service or risk losing out to savvy online consumers and tarnishing their brand.

Feeling a little left out by all this internet txt speak? Don’t your LOLs from your LULZ?Don’t know your WTGs from your FTWs?.

Have you been surfing the web recently and been surprised to find your Facebook icon displayed on a web page, and a button urging you to ‘Become the fan’?.

Following political unrest in Egypt, Vodafone has closed its 180-strong contact centre and is advising roaming customers to return home.

2degrees to open new contact centre in Christchurch CBD, creating 80 jobs to enhance its customer service, says CEO Eric Hertz.

Telecom tempts Vodafone iPhone users with a £600 account credit to switch, offering free SIMs and online deal sign-ups until month-end.

Telecom has resolved a broadband connectivity issue that disrupted internet access this morning. Customers may still face delays due to heavy demand.

By 2015 revenue from mobile apps will reach $58 billion, but apps will have to grow up and deliver better experiences along the way.

Imperva launches PartnerSphere Cloud Alliance, enabling MSPs and cloud providers to enhance security for cloud data centers and certify their services.

Plus: Intel goes after the cool factor by employing Black Eyed Peas mouthpiece will.i.am as Director of Creative Innovation - seriously.

Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.

Kiwi citizens urged to donate old mobiles to Starship Children’s Hospital, aiding its vital Air Ambulance Service for sick kids.

NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.

Ericsson has appointed Alfred Ling as the new Country Manager for New Zealand, succeeding Jeff Travers who has returned to Europe.