Service management stories - Page 1

Abacus Group has acquired managed security firm Entara, boosting its global cybersecurity services with AI-driven incident response for financial clients.

TCS and SAP have partnered to accelerate SAP customers' migration to cloud and boost generative AI adoption through the RISE with SAP initiative globally.

Kinetic IT has secured a contract to deliver comprehensive technology services, supporting Main Roads WA's management of 19,000km of road infrastructure.

SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.

SolarWinds has unveiled new tools to enhance IT resilience as firms face increasing digital complexity and economic pressures, addressing key customer concerns.

monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.

monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.

Enterprise resource planning (ERP) systems are revolutionising equipment dealerships by streamlining operations and enhancing customer satisfaction, driving significant ROI.

Quanta Services Australia has selected IFS to implement its AI-powered ERP platform, IFS Cloud, to streamline operations and support growth across its divisions.

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

Alcatel-Lucent Enterprise has unveiled its cloud-based network inventory management tool, Fleet Supervision, enhancing operational efficiency for IT teams.

SolarWinds garnered multiple accolades in early 2024 for its innovative IT management solutions, celebrating executives and product advancements.

Indosat Ooredoo Hutchison launches Indosat Smart Internet in collaboration with Cisco, promising faster, more secure connectivity for Indonesian businesses.

StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.

Presbyterian Support Central has partnered with Spark to revamp its tech, aiming to improve productivity for over 1,000 employees amid budget constraints.

ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.

BT Group and ServiceNow are joining forces to enhance service management with AI, aiming to boost efficiency and customer satisfaction.

BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.

A SolarWinds report shows only 43% of IT professionals believe their databases are AI-ready, with data quality and security concerns as major hurdles.

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.