Rich Communication Services stories - Page 2
Sinch achieves milestone with 1 billion RCS messages sent
Thu, 21st Nov 2024
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cx
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martech
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google
Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.
Top telecom trends for 2025: Wi-Fi 7 & 6G lead the way
Thu, 14th Nov 2024
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uc
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digital transformation
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quantum computing
Juniper Research has identified ten key telecommunications trends for 2025, signalling a transformative year for the industry with innovations like Wi-Fi 7 and 6G.
Apple's support boosts RCS adoption among global brands
Thu, 7th Nov 2024
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uc
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cx
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martech
A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.
Decline in trust with SMS platforms predicted by new XConnect study
Thu, 8th Feb 2024
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phishing
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email security
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cloud services
A study by XConnect and Mobilesquared reveals CPaaS providers are expected to lose nearly a quarter of trust in SMS platforms between 2023 and 2025 due to potential fraud risks.