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NICE stories - Page 1

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NICE recognised as leader in 2024 Gartner Magic Quadrant
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NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.
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NICE unveils CXone Mpower for AI-driven service automation
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NICE has launched CXone Mpower, a groundbreaking platform designed to automate customer service processes through advanced AI integration.
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How strategic customer experience technology implementation drives digital transformation success
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Strategically implemented customer experience tech is revolutionising digital transformation in Australia and New Zealand, driving efficiency and growth.
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Nice's Enlighten Copilot wins 2024 BIG Innovation Award
Thu, 5th Sep 2024
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NICE's Enlighten Copilot wins the 2024 BIG Innovation Award, lauded for AI-driven advancements in customer experience and agent performance enhancement.
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NICE Enlighten Copilot wins Best AI-based Solution award
Fri, 30th Aug 2024
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NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.
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NICE secures WFM market leadership for 10th consecutive year
Wed, 7th Aug 2024
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NICE secures its position as the market share leader in WFM for the tenth year, commanding 33% of total seats, as confirmed by DMG’s 2024 report.
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NICE named leader in IDC MarketScape for CXone Mpower launch
Thu, 27th Jun 2024
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NICE has been named a Leader in IDC MarketScape's 2024 Contact Center as a Service report, boosted by its new AI-powered CXone Mpower system.
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NICE's 2024 happiness index links AI to customer satisfaction
Fri, 21st Jun 2024
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NICE’s 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.
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NICE recognised as top employer by Great Place To Work
Tue, 18th Jun 2024
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NICE has been certified by Great Place To Work for 2024, with 84% of employees praising it as a great place to work, far surpassing Australia's 56% average.
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NICE secures largest ever CXone deal in the APAC region
Tue, 11th Jun 2024
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NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
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NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
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Taking the next step forward in the contact centre evolution
Thu, 30th May 2024
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Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.
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NICE launches next-gen AI tool Enlighten Copilot for CX leaders
Thu, 28th Mar 2024
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NICE's next-gen Enlighten Copilot AI technology, geared toward CX decision-makers and supervisors, promises to enhance customer interactions with real-time data analysis, amidst the rise of AI usage in the workplace.
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NICE unveils Enlighten XM for hyper-personalised customer experiences
Tue, 26th Mar 2024
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NICE reveals AI solution Enlighten XM, offering hyper-personalised customer experiences through large language models and a deep data memory system.
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DiDi Global adopts NICE's cloud-based WFM & EEM solutions
Wed, 28th Feb 2024
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DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.
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Embracing new tools in CX to revolutionise the digital customer journey
Tue, 6th Feb 2024
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Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
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Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
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NICE named Technology Leader by QKS for Customer Journey Analytics
Thu, 7th Dec 2023
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Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.
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Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
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NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Thu, 2nd Nov 2023
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NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.