Global Stories

New report shows DMARC enforcement gap in NZ & Australia

A new report by SMX highlights a DMARC enforcement gap in New Zealand and Australia, exposing both public and private sectors to increased email-based cyber threats.

By Sean Mitchell • 4 min read • Wed, 21st Aug 2024

Health Technologies

Nexthink study: BSOD affects 1 in 200 devices daily

Nexthink's analysis reveals that 1 in 200 devices suffers a daily blue screen of death (BSOD) issue, with nearly half of these crashes being preventable.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024

Malware

Cybercriminals exploit CrowdStrike outage with fake support sites

Cybercriminals capitalised on a CrowdStrike Falcon outage by creating over 180 fake support websites, targeting 8.5 million affected devices worldwide.

By Shannon Williams • 3 min read • Thu, 1st Aug 2024

Printing

Ricoh partners with Rimini Street for Oracle system support

Ricoh partners with Rimini Street to support and protect its Oracle systems, aiming to optimise current systems while exploring a next-gen ERP strategy.

By Sean Mitchell • 3 min read • Wed, 12th Jun 2024

Health Technologies

HID launches InvoTech Cloud for uniform management revolution

HID has launched InvoTech Cloud, a cloud-based solution designed to revolutionise uniform management in hotels and hospitals by offering real-time inventory insights.

By Sean Mitchell • 3 min read • Tue, 11th Jun 2024

Data Privacy

Enhance the human connection in IT support services with AI

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

By Eric Helmer • 3 min read • Thu, 9th May 2024

Human Capital Management

ControlUp enhances Edge DX to optimise digital employee experience

ControlUp has boosted its ControlUp Edge DX system with advanced user dashboards, employee sentiment surveys and a AI-based chatbot, aiming to optimise IT management.

By Catherine Knowles • 3 min read • Mon, 29th Apr 2024

Customer Experience

Yellow.ai unveils Email Automation feature for streamlined support

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

By Catherine Knowles • 3 min read • Mon, 4th Mar 2024

AI Agents

GoTo unveils AI assistant to transform IT management

GoTo debuts GoPilot, an innovative AI assistant for its GoTo Resolve service, designed to automate diagnostics and streamline IT operations.

By Shannon Williams • 2 min read • Mon, 26th Feb 2024

Network Infrastructure

MSPs are waiting – so why is it so hard to ask for help

Despite the known benefits of seeking aid from MSPs, many in IT remain reluctant due to fears of vulnerability, independence, loss of control, and rejection.

By Nabeel Mukhtar • 5 min read • Tue, 20th Feb 2024

Stories from Other Regions

Artificial Intelligence

Five things we all hate about IT at work

Endless projects, slow responses, and first-day IT hiccups—office workers reveal their top five frustrations with workplace IT.

By Glen McCarty • 7 min read • Fri, 23rd Aug 2024

Data Protection

Konica Minolta report reveals 2024 Australian IT trends

Konica Minolta Australia's 2024 IT trends report has revealed that 68% of C-suite execs focus on operational efficiency.

By Melania Watson • 3 min read • Wed, 24th Jul 2024

AI Security

ManageEngine report reveals split in AI adoption among UK IT pros

ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.

By Catherine Knowles • 3 min read • Fri, 5th Jul 2024

Advanced Persistent Threat Protection

Cloud4 reports 20% turnover boost after cyber security pivot

Cloud4's strategic shift to cyber security boosts turnover by nearly 20 percent, reaching GBP £1.1 million for 2024. New products and partnerships fuel growth.

By Catherine Knowles • 3 min read • Thu, 13th Jun 2024

Data Analytics

Regatta Group boosts digital transformation with Nexer support deal

The Regatta Group extends its partnership with Nexer for ongoing Microsoft Dynamics 365 support and optimisation, following a five-year multimillion-pound digital overhaul across 16 nations.

By Catherine Knowles • 3 min read • Mon, 1st Apr 2024

Advanced Persistent Threat Protection

Cybersecurity alerts surge 37% for UK SMBs in a year

UK small and medium-sized businesses (SMBs) experience a 37% surge in cybersecurity alerts, prompting a race against time as security professionals scramble to tackle daily threats, reveals Censornet.

By Catherine Knowles • 3 min read • Fri, 29th Mar 2024

Data Privacy

Technical education: shaping the workforce for the better

N3i champions T Level students to combat digital sector skills shortage, as the company advocates for technical education to future-proof the rapidly evolving tech industry.

By Kevin Sanders • 4 min read • Thu, 28th Mar 2024

EduTech

Google & Malaysia unite for AI development & public service advances

Google pairs up with the Malaysian Government to launch two major projects aimed at fostering AI skills among the youth and enhancing public service using cutting-edge cloud tools, aligning with the MADANI Economy Framework.

By Catherine Knowles • 3 min read • Thu, 21st Mar 2024

Data Analytics

Google launches Cybersecurity Certificate in Australia amid talent gap

Amid a significant talent gap, Google has launched its Cybersecurity Certificate in Australia to equip around 40,000 individuals with vital cybersecurity skills, in response to a 23% increase in cybercrime incidents.

By Sean Mitchell • 3 min read • Thu, 7th Mar 2024

Unified Communications

Scotland's COPFS boosts IT operations with Freshworks' Freshservice

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024