IT service management (ITSM) stories - Page 5
What keeps CIOs awake at night?
Tue, 18th Sep 2012
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itsm
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analyst report
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extend
Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.
ViFX introduces new ITSM solution to NZ market
Mon, 3rd Sep 2012
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vifx
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itsm
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analyst report
ViFX teams up with Cherwell to bring innovative ITSM solution to the NZ market, aiming for more user-friendly tech management.
Unisys releases cloud-based ITSM
Tue, 3rd Jul 2012
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unisys
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itsm
Unisys unveils cloud-based ITSM suite, offering remedy-as-a-service to improve IT support and cut costs for enterprises.
Unisys disputes Fujitsu ISO 20000 claim
Tue, 12th Apr 2011
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unisys
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fujitsu
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itsm
Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.
TelstraClear upgrades IT service management
Wed, 1st Dec 2010
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ipad
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itsm
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ipados
TelstraClear partners with BMC Software to deploy an advanced IT service management suite, enhancing efficiency and customer service.
Can you manage?
Thu, 1st Jul 2010
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ird
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itsm
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partners
IT service management is vital for businesses, requiring CIOs to focus on people, processes, and technology for long-term success.
Conference packs four days into two
Tue, 13th Oct 2009
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uc
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contact centre
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itsm
Recession forces NZ Help Desks and ITSM and 13th Annual Contact Centre conferences to be scaled back to one day.
Service with a smile
Wed, 1st Jul 2009
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itsm
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it management
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incident management
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.