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How a packaging company minimised costs and improved security with Interactive
Security Information and Event Management

How a packaging company minimised costs and improved security with Interactive

Pact's mission to become a more sustainable company led it to pursue an approach in which technology was interwoven into every piece of their global footprint.

By Staff Writer • 4 min read • Mon, 16th Aug 2021
Genesys integrates AI into the Cloud CX contact centre platform
Customer Relationship Management

Genesys integrates AI into the Cloud CX contact centre platform

Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.

By Ryan Morris-Reade • 3 min read • Thu, 12th Aug 2021
Bringing jury to crime scene via VR provides more accurate results
AR, VR & Metaverse

Bringing jury to crime scene via VR provides more accurate results

The University of South Australia finds overwhelming evidence in favour of using VR in the courtroom by putting jurors in the middle of a crime scene.

By Ryan Morris-Reade • 2 min read • Fri, 23rd Jul 2021
Cyber attackers will have weaponised operational technology environments to harm or kill humans - Gartner
Risk & Compliance

Cyber attackers will have weaponised operational technology environments to harm or kill humans - Gartner

Cyber attackers will kill humans through operational technology by 2025, says Gartner. Lack of security controls in OT environments is a major concern.

By Shannon Williams • 4 min read • Thu, 22nd Jul 2021
Kaspersky's VR simulation game allows executives to work as IT security specialists
Cybersecurity

Kaspersky's VR simulation game allows executives to work as IT security specialists

Kaspersky has created a VR game where executives can work as information security specialists, giving them a better understanding of cybersecurity. .

By Ryan Morris-Reade • 3 min read • Mon, 14th Jun 2021
Snowflake announces series of innovations in data programmability
Data Analytics

Snowflake announces series of innovations in data programmability

Snowflake empowers businesses with new data cloud features, including Snowpark, Java UDFs, unstructured data capabilities, and more.

By Catherine Knowles • 3 min read • Wed, 9th Jun 2021
Adobe: The power of personalisation in the age of digital experiences
Customer Relationship Management

Adobe: The power of personalisation in the age of digital experiences

Adobe's Experience Platform has gained traction in various sectors, boasting over 17 trillion audience segment evaluations daily.

By Catherine Knowles • 4 min read • Wed, 28th Apr 2021
Microsoft spends $19.7b to acquire AI software firm Nuance
Artificial Intelligence

Microsoft spends $19.7b to acquire AI software firm Nuance

The acquisition enables Microsoft to capitalise on Nuance's 'decades' of experience in both enterprise artificial intelligence (AI) and healthcare.

By Staff Writer • 3 min read • Tue, 13th Apr 2021
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enghouse Interactive?

Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.

By Sara Barker • 5 min read • Wed, 24th Mar 2021
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021
How a NZ contact centre solution grew into a leading Microsoft Teams offering
Customer Relationship Management

How a NZ contact centre solution grew into a leading Microsoft Teams offering

NZ-based Zeacom's software has become Enghouse's top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.

By Nick Forrester • 3 min read • Thu, 18th Mar 2021
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Customer Relationship Management

Four ways to integrate the contact centre with Microsoft Teams and improve CX

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

By Sara Barker • 5 min read • Thu, 18th Mar 2021
NICE inContact infuses AI into contact centre offering
Customer Relationship Management

NICE inContact infuses AI into contact centre offering

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.

By Staff Writer • 2 min read • Thu, 18th Mar 2021
Enghouse Interactive: Why Teams is a 'game changer' for the channel
Customer Relationship Management

Enghouse Interactive: Why Teams is a 'game changer' for the channel

The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.

By Sara Barker • 3 min read • Thu, 18th Mar 2021
Video: 10 Minute IT Jams - Who is Interactive?
Disaster Recovery

Video: 10 Minute IT Jams - Who is Interactive?

Australia's largest privately owned IT company, Interactive, discusses their data center solutions in this IT Jam.

By Nick Forrester • 5 min read • Thu, 4th Mar 2021
AWS announces global expansion of AWS CCI Solutions
Customer Relationship Management

AWS announces global expansion of AWS CCI Solutions

Amazon Web Services (AWS) has launched AWS Contact Centre Intelligence (AWS CCI) solutions, powered by AI, to enhance customer experiences.

By Shannon Williams • 4 min read • Thu, 14th Jan 2021
Cybersecurity strategies must involve every part of the organisation - study
Virtual Private Networks

Cybersecurity strategies must involve every part of the organisation - study

In the past year, a third of the breaches incorporated social engineering techniques and the cost of a breach caused by a human error averaged to $3.33 million.

By Shannon Williams • 4 min read • Thu, 7th Jan 2021

Stories from Other Regions

Video: 10 Minute IT Jams - Interactive director of business continuity
Disaster Recovery

Video: 10 Minute IT Jams - Interactive director of business continuity

Interactive's director of data center and business continuity, Brett Wilson, discusses the company's solutions and emerging trends in a TechDay IT Jam.

By Nick Forrester • 6 min read • Fri, 12th Mar 2021