Freshworks stories - Page 2
Freshworks customers boost experience with Microsoft Teams
Tue, 3rd Oct 2023
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uc
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ai agents
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voip
Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.
Massive financial opportunity for IT leaders leveraging AI
Wed, 27th Sep 2023
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ai
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software
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it departments
The number of software applications on IT teams' work computers has increased by 71% in the past year, according to a report by Freshworks.
Freshworks appoints Johanna Jackman as Chief People Officer
Wed, 30th Aug 2023
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freshworks
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csr
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job moves
Freshworks Inc. appoints Johanna Jackman as Chief People Officer, responsible for global HR strategy and operations.
Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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cx
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martech
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
Freshworks unveils AI-powered customer service suite
Fri, 4th Aug 2023
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cx
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martech
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it automation
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.
Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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ai agents
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copilots
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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martech
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customer service
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.
Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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cx
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martech
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llms
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Mon, 20th Feb 2023
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digital transformation
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microsoft
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customers
Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.
Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
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data analytics
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cx
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martech
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
Freshworks appoints new Chief Information Security Officer
Fri, 2nd Dec 2022
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cybersecurity
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cloud services
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software
Freshworks appoints Jason Loomis as CISO, bolstering its senior technical leadership in delivering fast, easy, and secure software solutions.
Freshworks launches collection of updates powered by AI
Thu, 10th Nov 2022
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cx
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martech
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ai
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.
Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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crm
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uc
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cx
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
Freshworks integrates with Google's Business Messages
Tue, 2nd Aug 2022
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crm
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martech
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open source
Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.
Nine in 10 employees frustrated by workplace technology
Tue, 14th Jun 2022
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cloud services
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productivity
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digital technology
Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.
IT teams deploy powerful technologies to enable remote work
Tue, 17th May 2022
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uc
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martech
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ai
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.
Freshworks launches new CRM with Shopify availability
Thu, 28th Apr 2022
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crm
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martech
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commerce systems
Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.
CleverTap appoints Anand Venkatraman as chief operating officer
Tue, 26th Apr 2022
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saas
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microsoft
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sales
CleverTap, a mobile marketing firm, has appointed Anand Venkatraman as its COO. He brings over two decades of experience in building global teams.
CleverTap appoints Anand Venkatraman as Chief operating officer
Tue, 26th Apr 2022
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saas
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microsoft
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akamai
CleverTap, a user retention platform, appoints Anand Venkatraman as COO, bringing his two decades of experience from Freshworks, Akamai, and Microsoft.
Freshworks enhances partner program, hires new channel VP
Thu, 10th Mar 2022
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partner programmes
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cloud services
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freshworks
Freshworks launches enhanced partner program, with Herv Danzelaud as VP global channel and alliances, to grow partner ecosystem.