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Global Stories

Beyond the spreadsheet: Why AI forecasting is a must-have, not a nice-to-have
Data Analytics

Beyond the spreadsheet: Why AI forecasting is a must-have, not a nice-to-have

AI forecasting revolutionises contact centres by replacing outdated spreadsheets, boosting staffing accuracy and customer satisfaction amid volatile market demands.

By Richard Lundgren • 4 min read • Tue, 4th Nov 2025
Transformation efforts fuel burnout & uncertainty for employees
Digital Transformation

Transformation efforts fuel burnout & uncertainty for employees

A global study reveals 45% of employees face burnout amid constant transformation, with AI projects speeding fatigue and prompting 36% to consider quitting.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025
Anne Tosky appointed Global Chief People Officer at ELMO
Marketing Technologies

Anne Tosky appointed Global Chief People Officer at ELMO

ELMO Software appoints Anne Tosky as Global Chief People Officer to lead people strategy amid expansion in Australia, New Zealand and the UK.

By Melvin Hipolito • 3 min read • Wed, 29th Oct 2025
Security sector faces tech lag & workforce pressure, report finds
Physical Security

Security sector faces tech lag & workforce pressure, report finds

Nearly half of security providers lag in adopting AI, while workforce pressures and tech gaps challenge the sector's future, says Trackforce report.

By Catherine Knowles • 3 min read • Fri, 24th Oct 2025
Nine in ten firms now measure outcomes of recognition schemes
Human Capital Management

Nine in ten firms now measure outcomes of recognition schemes

Research shows 90% of firms now measure outcomes of employee recognition schemes, boosting engagement and productivity despite budget limits.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025
A fifth of UK workers content to stay put, shunning promotions
Careers

A fifth of UK workers content to stay put, shunning promotions

Nearly one fifth of UK workers are content in their current roles and not seeking promotions, prioritising job satisfaction over career advancement, new research shows.

By Shannon Williams • 4 min read • Wed, 15th Oct 2025

Stories from Other Regions

Workplace tech issues cost Aussie firms time, money & talent
Human Capital Management

Workplace tech issues cost Aussie firms time, money & talent

Australian firms lose 1.3 workdays monthly per employee to tech issues, causing revenue losses and higher staff turnover, says new industry research.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Australian firms value branding but fail to invest with discipline
Customer Experience

Australian firms value branding but fail to invest with discipline

Despite 81% of Australian business leaders valuing branding as vital, only 16% plan to boost investment, revealing a gap between belief and action.

By Shannon Williams • 3 min read • Fri, 14th Nov 2025
WorkBuzz launches AI tool to decode employee survey feedback
Human Capital Management

WorkBuzz launches AI tool to decode employee survey feedback

WorkBuzz has launched Perspectives, an AI tool that swiftly decodes employee survey feedback into actionable insights for business leaders and HR teams.

By Kaleah Salmon • 2 min read • Fri, 14th Nov 2025
Enterprise software complexity costs UK economy GBP £32 billion
Digital Transformation

Enterprise software complexity costs UK economy GBP £32 billion

Complex enterprise software is costing the UK economy GBP £32 billion yearly, with wasted investments and lost productivity hindering business growth.

By Melania Watson • 3 min read • Tue, 11th Nov 2025
How AI is transforming the way we measure employee experience
Digital Transformation

How AI is transforming the way we measure employee experience

AI is revolutionising employee experience measurement in UK firms, shifting from annual surveys to real-time insights that boost morale and retention.

By Ian Tickle • 4 min read • Mon, 10th Nov 2025
Job security trumps burnout as Aussies seek stability, not change
Artificial Intelligence

Job security trumps burnout as Aussies seek stability, not change

Amid rising burnout, just 18% of Australian workers consider changing jobs, favouring stability over uncertainty, reveals new ELMO Software research.

By Melania Watson • 4 min read • Thu, 30th Oct 2025
Poor IT support lowers morale & performance across UK firms
Productivity

Poor IT support lowers morale & performance across UK firms

Poor IT support is harming morale and performance across UK firms, with 72% of IT pros reporting negative impacts on job satisfaction, TOPdesk finds.

By Shannon Williams • 4 min read • Sat, 25th Oct 2025
Blackbird IT earns Great Place to Work certification after survey
Unified Communications

Blackbird IT earns Great Place to Work certification after survey

Blackbird IT has earned Great Place to Work certification, with 88% of employees rating it highly, surpassing Australia's 60% national average.

By Kaleah Salmon • 3 min read • Thu, 23rd Oct 2025
Australian firms embrace AI in hiring, face compliance challenges
Digital Transformation

Australian firms embrace AI in hiring, face compliance challenges

Nearly 30% of Australian firms use AI in hiring, but many face compliance and fairness challenges, with over a quarter abandoning tools over such issues.

By Melania Watson • 3 min read • Tue, 21st Oct 2025
'Earn As You Learn' scheme expands to tackle skills crisis
Wintec

'Earn As You Learn' scheme expands to tackle skills crisis

New Zealand's 'Earn As You Learn' scheme, boosting skills and retention, expands nationally after a Waikato pilot showed 90% completion in manufacturing training.

By Melvin Hipolito • 3 min read • Mon, 20th Oct 2025
Australian workers face mounting burnout as mental distress rises
Mental Health

Australian workers face mounting burnout as mental distress rises

Almost 59% of Australian employees report work-related mental distress, amid rising burnout and calls for improved workplace wellbeing measures.

By Melania Watson • 5 min read • Tue, 14th Oct 2025
Thai firms reshape offices to boost hybrid work & wellbeing
Unified Communications

Thai firms reshape offices to boost hybrid work & wellbeing

Thai firms are redesigning offices with wellness, technology and inclusive spaces to support hybrid work and attract top talent amid evolving workplace trends.

By Kaleah Salmon • 4 min read • Fri, 3rd Oct 2025