DMG Consulting stories
NICE secures WFM market leadership for 10th consecutive year
Wed, 7th Aug 2024
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uc
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cx
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martech
NICE secures its position as the market share leader in WFM for the tenth year, commanding 33% of total seats, as confirmed by DMG’s 2024 report.
NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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uc
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cx
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martech
NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
NICE leads WFM market for the ninth consecutive year
Fri, 29th Sep 2023
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uc
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contact centre
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leadership
NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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uc
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cloud services
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contact centre
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
Frost & Sullivan, DMG recognise Verint for APAC market share
Tue, 15th Oct 2019
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crm
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uc
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martech
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.