Customer Support stories

A recent report reveals that 61% of US business leaders believe AI is enhancing their work-life balance, with ChatGPT as the preferred tool.

Order cancellations can cost businesses millions; understanding why they happen is crucial. Discover key strategies to reduce these rates and improve customer satisfaction.

Constant Contact continues to empower small businesses with tailored marketing solutions, leveraging AI to enhance efforts for over 500,000 customers globally.

Snowflake has launched Cortex Agents, a service designed to streamline the integration of structured and unstructured data for enterprises, enhancing productivity.

PAYSTRAX has appointed Tom Suter as Regional Sales Director for the UK, aiming to boost its expansion across the UK and European markets.

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

iplicit, a cloud accounting platform for the UK mid-market, has secured GBP £25 million in funding from One Peak to fuel its growth and product development.

Accounting software provider iplicit has secured a GBP £25 million investment from One Peak, aiming to enhance its cloud-based solutions for UK businesses.

Applied Labs has secured USD $4.2 million in funding to enhance AI solutions, aiming to improve business operations and customer support reliability.

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

Sysdig has been recognised as a Customers' Choice in the 2024 Gartner report for Cloud-Native Application Protection Platforms, achieving a perfect score of 5 for Support Experience.

Your.Cloud has acquired HDUK, a UK-managed service provider in accountancy, as it aims to broaden its footprint in the European market.

Alienware revives its iconic Area-51 line with new desktops and laptops, showcasing advanced NVIDIA technology for top-tier gaming performance.

Tray.ai has launched Merlin Agent Builder, a platform aimed at simplifying AI agent development for enterprises facing significant technology challenges.

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

A new study reveals that nearly a third of Australian shoppers are embracing AI chatbots for holiday shopping, marking a shift in consumer behaviour.

Cohesity has acquired Veritas' data protection business, becoming the largest provider in the sector with a valuation above $7 billion and over 12,000 clients.

A new report reveals a stark divide between Australian consumer expectations for AI adoption and current brand implementation, as 80% demand full integration by year-end.