Customer service stories - Page 3

Infosys and Microsoft are strengthening their partnership to enhance generative AI adoption globally, promising improved efficiency across several key sectors.

Melbourne-based Cythera has achieved ISO 27001 certification and enhanced its Managed Detection and Response service to boost cybersecurity for businesses.

Teradata unveils enhanced capabilities for VantageCloud Lake, enabling organisations to deploy generative AI via open LLMs, boosting efficiency and ROI.

Dell launches Dell AI for Telecom, merging AI expertise and partnerships to advance AI deployments in telecom, aiming to enhance network performance and customer service.

Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

Security concerns are stalling AI adoption in customer service despite high consumer demand, with 85% of brands holding back due to fears of 'Shadow AI.'.

Australian consumers now see excellent customer service from small businesses as a basic expectation, with 24% willing to pay more for superior experiences, new Zoho research reveals.

Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.

Dell Technologies has launched the Dell AI for Telecom program to streamline AI adoption in the telecom sector, in collaboration with NVIDIA and other partners.

NetApp unveils generative AI data vision with NVIDIA collaboration, integrating advanced AI capabilities into enterprise storage to accelerate agentic AI applications.

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.

Thoughtworks and CYN launch an AI-powered solution, backed by the Scottish Government, to streamline enterprise operations and improve public service accessibility.

Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.

EnterpriseSG and Google Cloud launch initiatives to boost AI adoption among Singaporean startups and SMEs, with benefits including USD $350,000 in credits and Gemini tools.

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

Netsafe's Contact Centre wins top award for the second year in a row, with Caitlin honoured as Most Outstanding Customer Service Representative.

Retailers must embrace emerging tech and automation for Black Friday triumph, cutting costs and ensuring efficiency during high-demand periods.

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

Zendesk introduces Outcome-Based Pricing for AI agents, ensuring businesses only pay for successfully resolved issues, aligning costs with value received.