Customer Satisfaction stories - Page 16
AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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uc
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Balanced approach to GenAI & mature AI tech needed
Wed, 17th Jan 2024
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fintech
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risk & compliance
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genai
STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.
Volopa and Yapily unite for seamless Open Banking finance experience
Tue, 16th Jan 2024
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fintech
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api
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expense management
Volopa partners with Open Banking API provider, Yapily, aiming to simplify the payment process for finance teams through seamless connectivity using innovative open banking technology.
Bristol's Symmetry targets growth in 2024 through machine learning
Tue, 16th Jan 2024
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supply chain & logistics
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ai
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housing
Symmetry, a Bristol-based cloud accounting software provider, plans to accelerate growth in 2024 by targeting new business sectors and expanding its use of machine learning.
OneTap Loyalty revolutionises retail with payment card-integrated rewards
Tue, 16th Jan 2024
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cx
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martech
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christmas
Australian tech platform OneTap Loyalty streamlines rewards earning process, integrating payment cards with loyalty programs and bolstering customer engagement.
Amber Technology to distribute Duesenberg Guitars in Australia & NZ
Mon, 15th Jan 2024
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distributors
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amber technology
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customer satisfaction
Amber Technology partners with Duesenberg Guitars as their exclusive distributor in the ANZ market, elevating musical instrument offerings for musicians in the region.
IFS appoints Mark Moffat as new CEO, Darren Roos becomes board chair
Thu, 11th Jan 2024
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pwc
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ifs
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leadership
Mark Moffat ascends as new CEO of global cloud enterprise firm IFS, succeeding Darren Roos who takes the helm as board chair.
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Viettel Cyber Security named top cybersecurity firm
Tue, 9th Jan 2024
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soc
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mssp
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threat intelligence
Viettel Cyber Security's portfolio of solutions earns it the 2023 Vietnam Company of the Year Award from Frost & Sullivan.
SIAM market set to increase from $4.8bn to $6bn by 2028
Tue, 2nd Jan 2024
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digital transformation
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cx
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martech
The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.
Denodo named Leader in Gartner's Data Integration Tools for fourth year
Thu, 28th Dec 2023
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data science
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ai
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management
Denodo secures title as Leader in Gartner's Magic Quadrant for data tools for fourth year running.
FPT Software hits $1 billion marker as first Vietnam-origin tech firm
Thu, 28th Dec 2023
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digital transformation
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ai
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chip
FPT Software, Vietnam's tech giant, reports over $1bn global revenue; a first in the nation's IT sector.
DerScanner honoured as high performer by G2 in software analysis
Wed, 27th Dec 2023
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data analytics
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reviews
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bi
App security tester, DerScanner, gains High Performer status from top software marketplace, G2.
Kentico emerges as Leader in G2 Grid Report for Digital Experience Platforms
Thu, 21st Dec 2023
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martech
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adobe
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sitecore
Kentico hailed as Leader in Winter 2024's G2 Grid Report for Digital Experience Platforms thanks to high customer satisfaction and market presence.
N4L's commitment to secure digital schooling featured in 2023 report
Wed, 20th Dec 2023
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edutech
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soc
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wireless networks
Network for Learning's 2023 Annual Report highlights the unwavering commitment to secure digital education provision for NZ schools.
8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Fri, 15th Dec 2023
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uc
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digital entertainment
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email
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
FICO launches advanced analytics platform for banking in India
Wed, 6th Dec 2023
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cx
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martech
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cloud services
Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.
AWS reveals enhanced features for supply chain service
Fri, 1st Dec 2023
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data analytics
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hyperscale
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public cloud
Amazon Web Services (AWS) reveals new capabilities for its Supply Chain service, aiming to optimise customers' supply chain processes.
CommBank & More enhance strategic partnership with groundbreaking services
Fri, 1st Dec 2023
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uc
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telco
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connectivity
CommBank and More strengthen strategic partnership by introducing unique, industry-first services, making banking and telecommunications more cohesive.
Mystifly partners with Google Cloud to revolutionise travel technology sector
Thu, 30th Nov 2023
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data analytics
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public cloud
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partner programmes
Mystifly announces its partnership with Google Cloud, aiming to stimulate growth and innovation in the travel technology sector.