Customer Satisfaction stories
TCS & Salesforce team up to boost AI for manufacturers
Last week
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crm
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data analytics
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digital transformation
Tata Consultancy Services has teamed up with Salesforce to boost AI capabilities for manufacturers, launching initiatives to enhance sales and customer experience.
Snom Technology strengthens team with key appointments
Last week
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uc
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telco
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customer satisfaction
Snom Technology has enhanced its management team with Mark Wiegleb as Vice President of Product and Mario Schenker as Head of Logistics & Sales Operations.
ANZ executives focus on agentic AI to boost productivity
Last week
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cx
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martech
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hcm
A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.
IKEA tops ecommerce for best customer experience in 2025
Last week
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cx
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martech
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ecommerce
A study has crowned IKEA the top ecommerce site for customer experience in the UK for 2025, outpacing competitors with superior site performance.
PagerDuty introduces Agentic AI to enhance operations
Last week
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data analytics
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cx
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martech
PagerDuty has launched its Agentic AI features in Asia, aiming to boost enterprise digital operations efficiency and reduce costs while enhancing customer satisfaction.
Allegis Group enhances efficiency with Salesforce Agentforce
Last week
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martech
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hcm
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cdp
Allegis Group has implemented Salesforce's Agentforce across its Asia-Pacific operations to enhance efficiency and improve candidate placement processes.
Velocity launches tool to boost Smart Locker adoption ROI
Last week
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business continuity
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it support
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it procurement
Velocity Smart Technology has launched a new free planning tool aimed at helping IT leaders build data-driven business cases for Smart Lockers, promising significant cost savings.
Target Group & FourNet partner to enhance NICE CXone use
Last month
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uc
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digital transformation
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cx
Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.
AI reshapes banking with Goldman Sachs leading adoption
Last month
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genai
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ai
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ai agents
Evident has launched its AI Use Case Tracker, revealing 167 AI applications across leading banks like Goldman Sachs and JPMorgan Chase, highlighting a shift towards tangible impact.
GIMME transforms NZ alcohol delivery with safety focus
Last month
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supply chain & logistics
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safety
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speed
GIMME, an on-demand alcohol delivery service in New Zealand, aims to revolutionise consumption by prioritising speed, safety, and responsible drinking.
JAVLN appoints new leaders to tackle data integration issues
Last month
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saas
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ai
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software development
JAVLN has appointed Ben Rees as Head of Engineering, James Brading as Head of Product, and Shelley Cox as Head of Customer Success to tackle industry data challenges.
TechSee unveils Connectivity Guru for Wi-Fi diagnostics
Last month
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cx
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martech
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smart home
TechSee has unveiled Connectivity Guru, a visual AI solution enhancing Wi-Fi troubleshooting with real-time diagnostics and 3D heatmaps for improved customer support.
Wireless Broadband Alliance releases L4S Wi-Fi guidelines
Last month
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smartphones
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gaming
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uc
The Wireless Broadband Alliance has unveiled new guidelines for implementing L4S technology in Wi-Fi, aiming to enhance low-latency applications like cloud gaming and VR.
Trusted Tech boosts cloud solutions with new support service
Last month
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microsoft
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support
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business continuity
Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.
Long wait times & vague answers frustrate UK customers
Last month
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cx
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martech
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ai
Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.
Elastic appoints Jeremy Pell as ANZ area vice president
Last month
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martech
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ai
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cloud services
Elastic has appointed Jeremy Pell as Area Vice President for Australia and New Zealand, aiming to boost growth and customer satisfaction in a competitive market.
Monday.com launches AI enterprise service management tool
Last month
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hcm
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ai
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service management
monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.
KnowBe4 appoints Wehmeyer as VP of customer success
Last month
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cybersecurity
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leadership
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knowbe4
KnowBe4 has announced the appointment of Werner Wehmeyer as Executive Vice President of Customer Success, aiming to enhance their global customer strategies.
IFS reports strongest financial results for 2024
Last month
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it in manufacturing
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ifs
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financial results
IFS has announced record financial results for the year ending December 31, 2024, with ARR exceeding EUR €1 billion driven by strong demand for Industrial AI solutions.
BillingPlatform named leader in Forrester's Q1 2025 report
Last month
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digital transformation
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cx
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martech
BillingPlatform has been named a Leader in Forrester's Q1 2025 report for Recurring Billing Solutions, scoring 5 out of 5 in 16 criteria.