Conversational AI stories

Melbourne's Andromeda Robotics trials AI companion robot in aged care
Last month
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awards
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dreamworks
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trials
Melbourne AI startup Andromeda Robotics partners with aged care provider Allity to trial humanoid companion robot, Abi, powered by Chat GPT-4 AI platform.

AI-driven solutions revolutionising global mental health support
Thu, 12th Oct 2023
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ai
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chatbots
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integration
AI enhances global mental health support by aiding diagnoses, early symptom detection, and customised treatment.

Dubber and Alianza elevate cloud communications for CSPs
Wed, 11th Oct 2023
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it solutions
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dubber
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service provider
Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.

Stanley Capital Partners invests in Roboyo: Hyper-Automation
Wed, 11th Oct 2023
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climate change
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market research
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lcnc
Stanley Capital Partners invests in tech company Roboyo, aiming to enhance the global leader in hyper-automation's growth.

The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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digital transformation
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silicon valley
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data
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.

Everest Group names Amelia a leader in Conversational AI
Fri, 6th Oct 2023
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ai
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amelia
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conversational ai
Amelia has been recognised as a Leader in Everest Group's Conversational AI Products PEAK Matrix Assessment 2023.

Enhanced customer experience platform with Zoom AI-powered innovations
Thu, 5th Oct 2023
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cx
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chatbots
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ai
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.

Enhanced planning in finance and HR sectors with Workday's new advanced AI
Thu, 28th Sep 2023
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planning
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ai
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workday
Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance.

Qualtrics full XM Discover suite now available through APAC
Thu, 28th Sep 2023
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aws
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ai
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qualtrics
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.

Workday unveils new AI and ML capabilities for enhanced employee productivity
Thu, 28th Sep 2023
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ai
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transactions
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workday
Workday introduces fresh AI and Machine Learning tools, aiming to streamline business functions and boost productivity.

Salesforce launches next gen of its conversational AI assistant
Fri, 15th Sep 2023
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ai
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salesforce
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digital marketing
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work.

Zoom launches generative AI assistant Zoom AI Companion
Thu, 7th Sep 2023
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chatbots
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ai
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digital assistants
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.

Got It’s Agent Copilot to combat AI hallucinations for CX
Fri, 11th Aug 2023
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ai
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digital transformation
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sales
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.

61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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cx
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chatbots
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ai
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.

Conversational AI's role in optimising debt collection
Mon, 10th Jul 2023
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finance, leasing & rental
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digital transformation
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chatbots
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.

Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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freshworks
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conversational ai
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.

Known will be recognised at 2023 Asia-Pacific Stevie Awards
Thu, 4th May 2023
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asia pacific stevie awards
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conversational ai
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telemarketing
Known will receive the gold award for innovation in technology development at the 2023 Asia-Pacific Stevie Awards.

Businesses to reap conversational AI benefits as DRUID enters ANZ market with Quanton
Tue, 2nd May 2023
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ai
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quanton
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conversational ai
Quanton has signed a reseller deal with AI-driven conversational applications platform provider DRUID, and will also resell the product into Australia.