Consumer expectations stories
Australians open to GenAI in innovation, demand transparency & ethics
Sat, 7th Oct 2023
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ai
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thoughtworks
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transparency
A new study by Thoughtworks reveals consumer appetite for the use of generative AI in Australian businesses, as long as transparency is maintained.
Deciphering the impact of reviews on small businesses in the digital age
Fri, 15th Sep 2023
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cx
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customer feedback
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smb
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
HubSpot reveals the future of CX is connected experiences
Tue, 8th Aug 2023
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singapore
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hubspot
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consumer expectations
HubSpot has released the findings of a survey conducted by YouGov on Singaporean consumers and business leaders regarding brand expectations and experience.
Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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cx
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zendesk
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branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Why digital experience testing is the future
Wed, 1st Feb 2023
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testing
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cx
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devsecops
Building a unique digital experience is crucial for businesses in today's competitive market. Testing is the key to success.
Broken brand promises cost businesses customers in ANZ
Wed, 16th Feb 2022
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contact centre
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crm
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cx
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Great expectations: Kiwi consumers may be let down over Christmas
Fri, 17th Dec 2021
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inventory management systems
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research
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online shopping
Kiwis' expectations for quick and free delivery may be challenged by Christmas delays, according to a study by HERE technologies.
Cultural norms continue to drive F&B technology trends into the future
Thu, 2nd Dec 2021
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mobility
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infor
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technology trends
The F-B industry has embraced technology as self-driven ordering, location agnostic functions, and guest expectations trend. #foodandbeverage #technology.