Chatbots stories - Page 31
Exclusive: Amazon bringing massive CX opportunities for local channel
Mon, 13th Nov 2017
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crm
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data analytics
Amazon is coming – and it’s bringing with it a ‘massive’ opportunity for the local IT reseller community, Frost & Sullivan says.
‘Human-like’ chatbots may change the way we shop
Mon, 13th Nov 2017
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martech
Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.
Chatbots and AI are the future of your job
Mon, 6th Nov 2017
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martech
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ai
AI and chatbots to revolutionise the workplace, with Hays predicting a surge in digital assistance across jobs.
How telcos can win the CX race
Wed, 1st Nov 2017
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crm
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cx
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Fri, 20th Oct 2017
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crm
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cx
Lifebroker and Jade Software launch Alfred, Australia's first life insurance comparison chatbot on Facebook Messenger, offering 24/7 real-time quote services.
Robo-advisors, chatbots & NZ's artificially intelligent future
Tue, 17th Oct 2017
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uc
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martech
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it automation
Artificial Intelligence Forum of New Zealand encourages Kiwis to embrace AI benefits and warns of potential impacts on economy and society.
Survey shows companies with best tech also have best customer experience
Thu, 12th Oct 2017
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crm
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uc
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data analytics
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
How Kiwis use artificial intelligence in everyday life
Wed, 11th Oct 2017
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robots
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uc
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martech
From Netflix recs to chatbots, Kiwis are seamlessly integrating AI into their daily routines, redefining user interactions.
Kiwis get ready to Wi-Fly: Air New Zealand trials in-flight Wi-Fi
Mon, 9th Oct 2017
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uc
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martech
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wireless networks
Air New Zealand begins the trial of its in-flight Wi-Fi service on one of its long-haul Boeing 777-300 aircraft.
How to restore customer loyalty after a data breach
Fri, 6th Oct 2017
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cx
Businesses must elevate their customer experience to regain trust after data breaches, with transparency and automation key to loyalty.
Ever wanted to know how Xero does incident management?
Wed, 4th Oct 2017
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devops
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fintech
DevOpsDays Auckland commenced yesterday, featuring a packed schedule of talks on incident management and the use of chatbots.
Learn to speak 30 different languages with virtual reality
Mon, 25th Sep 2017
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edutech
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gaming
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uc
ATi Studios launches MondlyVR, a language app that combines VR, voice chatbot and speech recognition to teach users languages in minutes.
Sunny the chatbot is here to help Kiwis sort out their solar power
Fri, 15th Sep 2017
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martech
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ai agents
New Zealanders on TradeMe can now chat with an AI bot named Sunny to determine the savings and benefits of switching to solar power.
Air New Zealand employs a friendly robot in their five-day social experiment
Wed, 23rd Aug 2017
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robots
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martech
Air New Zealand and Commonwealth Bank are testing the use of social robots in travel journeys at Sydney Airport.
Exclusive: Frost & Sullivan talks AI, robo-advisors and frictionless shopping
Tue, 22nd Aug 2017
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ai
AI is here, right now. Frost & Sullivan ANZ head of research for DX Audrey William sits down to chat with us about how AI is changing business.
Exclusive: Frost & Sullivan outlines the ‘massive’ AI opportunity for resellers
Mon, 21st Aug 2017
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martech
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Local integrators and resellers are yet to fully capitalise on the AI opportunity - and it's a 'massive' opportunity says Frost & Sullivan.
Gartner hype cycle outlines the technologies for workforce digital dexterity
Mon, 21st Aug 2017
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uc
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digital signage
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data analytics
Augmented data discovery, personal analytics, conversational UI and virtual assistants - welcome to the digital workplace of the - near - future.
Enterprise IoT 'mainstream' in Australia, as businesses embrace emerging tech
Thu, 3rd Aug 2017
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uc
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drones
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blockchain
IoT, AI, AR, blockchain - they're not technologies for the future for Australian businesses who are already embracing the new technologies.
Dimension Data: Digital workplaces keep Kiwi businesses – and customers – happy
Fri, 28th Jul 2017
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crm
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cx
Dimension Data study reveals that embracing digital workplaces is key for Kiwi businesses seeking to enhance customer satisfaction.
Surging demand among businesses for more interactive enterprise messaging
Tue, 25th Jul 2017
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uc
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martech
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ai agents
Ovum’s survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.