The Ultimate Guide to Chatbots
2023 edition
Overview
Chatbots are intelligent softwares, programs and AI which are developed to simulate conversation with people online. Chatbots are tools that perform routine tasks efficiently and help people online.
Mostly found on internet websites, they have automatic question and answer protocols that lead to the resolution of customer' issues.
These technologies often appear as fictional people, or sometimes as robots or actors, to make people more comfortable and feel as if they are talking with real people.
Analyst reports

Forrester Research on Contact Centre
AI Chatbots and the Importance of Automated Testing
Tue, 13th Jun 2023

FMI on Omnichannel
Demand for intelligent virtual assistants spurs convers...
Fri, 2nd Jun 2023

FMI on Communications
CPaaS market set to reach $60 billion by 2032 - FMI
Thu, 27th Apr 2023

Gartner on CX
Can machines really deliver better customer experience ...
Tue, 28th Feb 2023
Expert columns

By Robin Rastogi of Nihilent Australia
How AI can complement Australia's human experience
Wed, 2nd Aug 2023

By Mark Gorrie of Norton
Is ChatGPT’s use of our personal data even legal?
Tue, 25th Jul 2023

By Niraj Naidu, Hilton Rosenfeld of DataStax
The power of Vector Search and NLP: A Business value pe...
Fri, 21st Jul 2023

By Samantha Warren of Adobe
The creative and productive evolution of generative AI
Sun, 16th Jul 2023

By Joshua Kaiser of Tovie AI
Conversational AI's role in optimising debt collection
Mon, 10th Jul 2023
More expert columns

By Bash Din of Zumzum
6 things to consider when choosing accounting software ...
Wed, 1st Mar 2023

By Christoph Börner of Cyara
The simple reason your bot is failing
Tue, 7th Feb 2023

By Leon Sheehan of Digital Island
How Omicron-proof technology helped businesses traverse...
Mon, 3rd Oct 2022
Top players
Recent news

About Audio Visual
Zoom launches generative AI assistant Zoom AI Companion
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About Privacy
UK businesses warned about integration of AI chatbots
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About Communications
BotPenguin unveils advanced AI chatbots for better expe...
Thu, 31st Aug 2023

About Customer Experience
Travel Counsellors introduces Freshworks AI-powered cha...
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About Suncorp Group
Suncorp FY23 performance boosted by technology transfor...
Thu, 10th Aug 2023
More news

About Microsoft
UC teams up with Microsoft, a collaboration for innovat...
Mon, 24th Jul 2023

About Customer Experience
61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023

About Ingram Micro
Ingram Micro introduces conversational AI specialist, S...
Tue, 18th Apr 2023

About Customers
Businesses failing to deliver positive chatbot experien...
Thu, 9th Feb 2023

About NICE
NICE launches a conversational CX with ChatGPT-enabled ...
Wed, 1st Feb 2023
Even more news

About Contact Centre
Zoom Virtual Agent launch promises big things for ANZ b...
Tue, 31st Jan 2023

About Machine learning
New Zoom virtual agent aims to transform customer suppo...
Thu, 26th Jan 2023

About Zendesk
Zendesk adds AI capabilities to customer support soluti...
Mon, 3rd Oct 2022

About Zendesk
Singapore businesses fall behind in meeting customer ex...
Fri, 9th Sep 2022

About Network Infrastructure
1/3 of IT decision makers rely on gut feel when choosin...
Thu, 8th Sep 2022
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