BSO stories - Page 60

Channel expert Moheb Moses explains how this terminology can help a salesperson to focus on meeting client’s needs rather than pushing a product.

Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.

The US-based company has recently initiated an aggressive expansion into Europe, and in this exclusive interview Europe MD Matt Pullen reveals the plans.

New Zealand's youth mental health crisis is exacerbated by a lack of access to services. Data-driven insights could hold the key to solving this problem.

Adobe's VP of Creative Cloud Product, Marketing and Community, Mala Sharma, discusses the future of Creative Cloud and AI in an interview with IT Brief.

For the user looking to create absolutely stunning motion graphics at blazingly fast, real-time speed, look no further.

Process management and automation is vital to any digital transformation, but it is about more than just taking some forms online.

Trade and Export Growth Minister David Parker says this means good things for the future of New Zealand’s economy.

AI bots may power 85% of customer service interactions by 2020, but human touch is still vital for a positive experience, reveals Gartner research.

Business owner and entrepreneur, Sean Mitchell, explains why he decided to learn coding to take control of his business.

Cloud adoption rates vary globally, with Australia and New Zealand leading the way, while Germany remains risk-averse.

A good MFA solution would cover access for both types of applications, and enable access for both employees and third parties such as contractors.

Low-code platforms allow nimble organisations to take an idea from innovation to commercialisation very quickly.

Nick Verykios has been managing director of Arrow ECS ANZ for coming up 15 years. He has insightful and incisive things to say about the channel.

Businesses must evolve and focus on increasing the time attackers spend within corporate systems, says Rackspace ANZ GM.

Data and oil have undeniable similarities in how businesses use them, but hoarding and storing data like an oil tycoon can lead to damaging consequences.

According to a sneak preview of this year’s TIN Report, due to be released next month, the TIN200 have seen their greatest growth in over a decade.

FutureFive’s Darren Price recently checked out an hour and a half of Rockstar’s highly-anticipated Red Dead Redemption 2. Here’s what he thought of it.

Data Exchange's modular data centres earn Tier III certification from Uptime Institute, taking on the big box colocation leaders and eyeing Tier IV soon.

25 years since EA Sports’ inaugural FIFA game, they’re still doing what they do best - producing a game that’s loved by football fans all around the world.